Cookies Policy

Policy Version: 1.0 – November 2026
Effective Date: 10th November 2026
Operated by: Agricana Pte. Ltd., Singapore
UEN: 202111962R
Website: www.tutorpalz.com
Contact: admin@tutorpalz.com

1. Introduction

1.1. TutorPalz (“TutorPalz”, “we”, “us” or “our”) is a global online education and knowledge-sharing platform operated by Agricana Pte. Ltd., Singapore.

1.2. We are committed to protecting the privacy of students, parents, guardians, tutors, educational resource contributors and website visitors.

1.3. This Cookies Policy explains how cookies and similar technologies may be used when individuals access www.tutorpalz.com and related services.

1.4. It describes the types of cookies, their purposes, the involvement of third-party service providers and the choices available to users.

1.5. This Policy should be read together with the TutorPalz Privacy Policy, General Terms & Conditions and other applicable policies.

1.6. Where cookies or similar technologies involve the collection or processing of personal data, TutorPalz shall comply with Singapore’s Personal Data Protection Act 2012 (PDPA) and other applicable data protection laws.

2. What Are Cookies?

2.1. Cookies are small text files that websites place on a user’s device when the user visits or interacts with a website.

2.2. Cookies may help websites recognise a device, maintain login sessions, remember preferences and support website functionality.

2.3. Cookies may be classified as:

Session cookies: Temporary cookies that ordinarily expire when the browser session ends.
Persistent cookies: Cookies that remain on a device for a defined period or until deleted.
First-party cookies: Cookies set by the website being visited.
Third-party cookies: Cookies set by another service provider or domain.

2.4. Similar technologies, such as local storage, pixels and tracking identifiers, may perform related functions.

2.5. Not all cookies identify an individual directly. However, certain cookie identifiers and associated information may constitute personal data under applicable law.

3. Why TutorPalz Uses Cookies

TutorPalz may use cookies and similar technologies to:

3.1. Maintain secure user login sessions.

3.2. Support student, parent, tutor and administrator dashboards.

3.3. Remember user preferences.

3.4. Operate tuition bookings and checkout functions.

3.5. Maintain shopping cart information.

3.6. Support approved payment processing.

3.7. Protect against unauthorised access, fraud and misuse.

3.8. Improve website functionality and performance.

3.9. Understand website usage where analytics are enabled.

3.10. Support optional promotional activities where permitted and appropriately authorised.

TutorPalz shall not use cookies for purposes inconsistent with applicable privacy laws.

4. Categories of Cookies

4.1. Strictly Necessary Cookies

These cookies support essential website functions and security.

They may be used for:

User authentication.
Secure account access.
Dashboard sessions.
Shopping cart functionality.
Checkout operations.
Security and fraud prevention.
Saving privacy preferences.
Maintaining essential website functionality.

These cookies may be necessary for the requested service to operate.

Where permitted by applicable law, strictly necessary cookies may be used without optional cookie consent.

Users may be unable to access certain features if these cookies are disabled.

4.2. Functional Cookies

Functional cookies may remember:

Language preferences.
Display settings.
Selected website preferences.
Non-essential interface customisations.

Where these cookies are not strictly necessary, TutorPalz shall obtain consent where required.

4.3. Analytics and Performance Cookies

Analytics cookies may help TutorPalz understand:

Website visits.
Page usage.
Navigation patterns.
Website performance.
Technical errors.
General engagement with website features.

TutorPalz may use aggregated or anonymised information where reasonably practicable.

Non-essential analytics cookies shall be activated only in accordance with applicable notice and consent requirements.

4.4. Marketing and Advertising Cookies

Marketing cookies may be used, if enabled, to measure promotional campaign performance or support advertising activities.

TutorPalz shall not activate non-essential marketing cookies before obtaining consent where required by applicable law.

TutorPalz does not use children’s educational records, lesson recordings or academic performance information for behavioural advertising.

5. Cookies Used by WordPress and WooCommerce

5.1. TutorPalz uses WordPress-based website technology and WooCommerce for relevant e-commerce functions.

5.2. These systems may use cookies for:

User login and authentication.
Account session management.
Shopping cart contents.
Checkout processes.
Order administration.
Website security.
User preferences.

5.3. WooCommerce may use cookies to maintain cart and session information during purchases.

5.4. Certain cookies are necessary for booking, checkout and account functionality.

5.5. The exact cookies and their retention periods depend on the installed software versions, plugins and website configuration.

5.6. TutorPalz shall maintain an accurate record of the cookies actually used on its website.

6. Cookies and Payment Service Providers

6.1. TutorPalz uses supported payment and transaction services including:

PayPal.
Airwallex.
Stripe.

6.2. These providers may use cookies or similar technologies to:

Process payments.
Authenticate transactions.
Prevent fraud.
Maintain secure checkout sessions.
Detect suspicious activity.
Support payment-related functionality.

6.3. Some cookies used by payment providers may be essential for secure transaction processing.

6.4. Payment providers may process certain information under their own privacy and cookie policies where they act independently.

6.5. TutorPalz does not control every cookie placed by an independently operated payment provider.

6.6. Users are encouraged to review the applicable payment provider’s privacy information.

7. Cookies and Lessonspace

7.1. TutorPalz uses Lessonspace as an approved virtual classroom provider.

7.2. Lessonspace may use cookies or similar technologies to support:

Secure classroom access.
Participant sessions.
Classroom functionality.
Audio and video connectivity.
Technical performance.
Security and service reliability.

7.3. The exact technologies used are subject to Lessonspace’s current technical configuration and privacy practices.

7.4. Lessonspace may process relevant technical information necessary to deliver online lessons.

7.5. Lesson recordings are governed by TutorPalz’s Privacy Policy and applicable classroom arrangements.

7.6. Under TutorPalz’s recording policy, authorised student access to eligible recordings is ordinarily limited to 90 calendar days, while the standard recording retention and permanent deletion period is 366 calendar days from the lesson date, subject to lawful preservation requirements.

7.7. Cookie retention periods are separate from lesson recording retention periods.

8. Third-Party Cookies

8.1. Certain third-party services integrated into TutorPalz may place cookies or use similar technologies.

8.2. These may include approved payment providers, virtual classroom providers, website security services and analytics providers where enabled.

8.3. TutorPalz shall seek to ensure that third-party integrations are used in accordance with applicable privacy requirements.

8.4. Third-party providers may have their own privacy and cookie policies.

8.5. TutorPalz shall not knowingly permit unauthorised third-party tracking through its website.

9. Cookies and Children’s Privacy

9.1. TutorPalz recognises the importance of protecting children’s online privacy.

9.2. Cookies used in connection with student accounts shall be limited to legitimate educational, operational, security and appropriately authorised purposes.

9.3. TutorPalz shall not knowingly use children’s educational records for behavioural advertising.

9.4. TutorPalz shall not sell children’s personal data obtained through cookies or similar technologies.

9.5. Where parental consent or authorisation is required by applicable law, TutorPalz shall obtain it.

9.6. Non-essential tracking technologies shall be subject to additional safeguards where they involve minors.

10. Cookie Consent

10.1. Where required by applicable law, TutorPalz shall obtain valid consent before placing or accessing non-essential cookies.

10.2. Users shall be provided with clear information about the relevant cookie categories and their purposes.

10.3. Where a cookie consent mechanism is required, users shall be able to:

Accept optional cookies.
Reject optional cookies.
Manage cookie preferences.
Withdraw consent.

10.4. Strictly necessary cookies may remain active where permitted by law.

10.5. Rejecting optional cookies shall not prevent access to core website services solely because of that rejection, except where a particular optional function genuinely depends on the relevant technology.

10.6. TutorPalz shall not treat silence or inactivity as consent where affirmative consent is required.

11. Managing Cookie Preferences

11.1. Users may manage cookies through their browser settings.

11.2. Most browsers allow users to:

View stored cookies.
Delete existing cookies.
Block certain cookies.
Restrict third-party cookies.
Configure cookie permissions.

11.3. Users may also manage optional cookies through TutorPalz’s cookie preference controls where available.

11.4. Disabling strictly necessary cookies may affect account login, shopping cart functionality, checkout and other essential services.

11.5. Browser controls do not necessarily prevent every form of online tracking or remove information previously collected.

12. Cookie Retention Periods

12.1. Cookie retention periods depend on the cookie’s purpose, provider and technical configuration.

12.2. Session cookies ordinarily expire at the end of the relevant browser session.

12.3. Persistent cookies may remain for a specified period or until deleted.

12.4. TutorPalz shall document the names, purposes, providers and expiry periods of cookies actually used on its website.

12.5. Cookies shall not be retained longer than reasonably necessary for their legitimate purposes.

12.6. The five-year general records retention framework and 366-day lesson recording retention period described in the TutorPalz Privacy Policy do not automatically apply to browser cookies.

13. International Processing

13.1. TutorPalz operates internationally and uses technology providers that may process information in different countries.

13.2. Cookie-related personal data may be transferred or processed outside Singapore where necessary for approved services.

13.3. TutorPalz shall apply appropriate safeguards for international personal data transfers in accordance with applicable law.

13.4. Additional transfer protections shall be implemented where required by relevant data protection legislation.

14. Data Security

14.1. TutorPalz shall implement reasonable technical and organisational safeguards for personal data collected through cookies and similar technologies.

14.2. Such measures may include:

Secure website connections.
Appropriate cookie security settings.
Access controls.
Software security updates.
Restricted administrative access.
Security monitoring.
Review of third-party integrations.

14.3. No internet-based technology can guarantee absolute security.

14.4. Users should maintain secure devices and browsers and protect their account credentials.

15. Your Privacy Rights

15.1. Depending on applicable law, users may have rights to:

Request access to relevant personal data.
Request correction of inaccurate information.
Withdraw consent where applicable.
Request deletion of eligible personal data.
Object to certain processing activities.
Submit privacy complaints.

15.2. Requests may be directed to admin@tutorpalz.com.

15.3. TutorPalz shall process requests according to applicable legal requirements.

15.4. Further information is available in the TutorPalz Privacy Policy.

16. Changes to This Cookies Policy

16.1. TutorPalz may update this Cookies Policy to reflect changes in website technology, third-party integrations, privacy requirements or operational practices.

16.2. Material changes shall be communicated appropriately.

16.3. Where a change introduces new non-essential tracking requiring consent, TutorPalz shall obtain the necessary consent before activating it.

16.4. The latest version shall be available on www.tutorpalz.com.

17. Contact Information

For questions about cookies, tracking technologies, privacy preferences or personal data, contact:

TutorPalz Privacy & Data Protection

Legal Entity: Agricana Pte. Ltd.
UEN: 202111962R
Country: Singapore
Website: www.tutorpalz.com
Email: admin@tutorpalz.com

Registered Office:

20 Cecil Street, #05-03
PLUS
Singapore 049705

The designated Data Protection Officer’s business contact information shall be published or made available as required by applicable Singapore law.

TutorPalz – Learn. Share. Grow.

Operated by Agricana Pte. Ltd.
UEN: 202111962R
Singapore

End of Cookies Policy