Acceptable Use & Copyright Policy
Policy Version: 1.0
Effective Date: 10th November 2026
Governing Law: Singapore
1. Purpose and Scope
1.1. TutorPalz is an online education and knowledge-sharing platform connecting educators, students, parents and educational contributors worldwide.
1.2. This Acceptable Use & Copyright Policy (“Policy”) establishes standards for responsible platform use, intellectual property protection, educational integrity and respectful participation.
1.3. This Policy applies to all users of TutorPalz, including:
- Registered tutors and educators.
- Students and parents or guardians.
- Educational resource contributors.
- Website visitors.
- Other individuals or organisations accessing TutorPalz services.
1.4. The Policy applies to all TutorPalz services, including online tuition, virtual classrooms, messaging, educational resources, user profiles, learning materials and community features.
1.5. By accessing or using TutorPalz, users agree to comply with this Policy, subject to the applicable Terms and Conditions.
2. Acceptable Use of the Platform
2.1. Users must use TutorPalz lawfully, responsibly and for legitimate educational purposes.
2.2. Users are expected to:
- Respect other members of the learning community.
- Provide accurate registration and profile information.
- Communicate professionally and respectfully.
- Respect copyright and intellectual property rights.
- Protect personal information and confidentiality.
- Follow applicable educational and safeguarding standards.
- Use TutorPalz’s approved systems for tuition and platform-related transactions.
2.3. Users must not interfere with the rights, safety or learning experience of others.
2.4. TutorPalz may restrict or suspend activities that create legal, security, safeguarding or operational risks.
3. Prohibited Activities
Users must not engage in any of the following activities:
3.1. Fraud and Misrepresentation
- Creating fraudulent accounts or impersonating another person.
- Providing false qualifications, credentials or professional experience.
- Submitting fabricated student reviews or testimonials.
- Manipulating bookings, trial lessons, commissions or payment records.
- Conducting unauthorised or fraudulent financial transactions.
3.2. Harassment and Inappropriate Conduct
- Bullying, harassment, threats or intimidation.
- Discriminatory or hateful behaviour.
- Sexual harassment or exploitation.
- Inappropriate communication with minors.
- Sharing offensive, abusive or unlawful content.
3.3. Platform Misuse
- Attempting unauthorised access to accounts or systems.
- Uploading malware, viruses or harmful software.
- Scraping, extracting or collecting user data without authorisation.
- Using automated bots to generate fake engagement, reviews or bookings.
- Disrupting platform operations or interfering with other users.
- Circumventing security or access controls.
3.4. Unauthorised Commercial Activities
- Soliciting students to make tuition payments outside TutorPalz.
- Using platform communication systems to promote unauthorised competing services.
- Sharing private contact details to circumvent confirmed platform bookings or payment arrangements.
- Advertising unrelated products or services without permission.
These restrictions do not prevent tutors from conducting lawful independent teaching activities outside TutorPalz, provided they do not misuse TutorPalz confidential information or breach applicable contractual obligations.
4. Copyright Ownership and Intellectual Property
4.1. TutorPalz respects the intellectual property rights of educators, publishers, institutions and other rights holders.
4.2. Copyright ownership remains with the original rights holder unless legally transferred through an appropriate agreement.
4.3. Users must not upload, reproduce, distribute, sell or publicly display copyrighted materials without the necessary legal rights or permissions.
4.4. Educational use does not automatically make copying or distributing copyrighted material lawful.
4.5. Users are responsible for verifying that their content is original, appropriately licensed, in the public domain or otherwise lawfully usable.
4.6. TutorPalz may request evidence of copyright ownership or licensing permissions before approving or continuing to distribute content.
5. Educational Resource Contributions
5.1. TutorPalz currently allows approved educators and contributors to share educational resources free of charge.
5.2. Resources may include lesson notes, worksheets, presentations, educational videos, practice questions, revision materials and other approved educational content.
5.3. Contributors retain copyright ownership of their original materials.
5.4. Contributors must separately accept the TutorPalz Free Educational Resource Contribution Agreement before submitting resources for publication.
5.5. Under that agreement, contributors grant TutorPalz a non-exclusive, worldwide, royalty-free licence to host, display and distribute approved resources free of charge.
5.6. Free resources shall not be converted into paid resources without the creator’s separate express agreement.
5.7. Contributors may request withdrawal of their resources by providing 30 days’ written notice, subject to the applicable contribution agreement.
5.8. All resources are subject to academic quality assurance, copyright verification where appropriate and platform approval.
5.9. TutorPalz may reject or remove resources that violate this Policy.
6. Third-Party Educational Materials
6.1. Users must exercise particular care when submitting or distributing materials belonging to examination boards, publishers, schools, universities or other educational organisations.
6.2. Materials requiring particular attention include:
- Cambridge, Pearson Edexcel, IB and other examination board materials.
- Published textbooks and revision guides.
- Past examination papers and mark schemes.
- Publisher-owned worksheets and teaching resources.
- Copyrighted photographs, illustrations, diagrams and videos.
- Commercially licensed software or digital learning materials.
6.3. Users must not upload complete copyrighted examination papers, textbooks, publisher resources or other protected materials unless they have the necessary permission or another lawful basis.
6.4. Referencing an examination board, curriculum or syllabus for educational identification does not imply affiliation, endorsement or permission to reproduce its protected materials.
6.5. Contributors should use original explanations, examples, questions and diagrams wherever practicable.
6.6. Links to legitimate external educational sources may be permitted, provided they do not direct users to unlawful or infringing content.
6.7. TutorPalz may remove content where it reasonably identifies copyright or licensing concerns.
7. AI-Generated and AI-Assisted Educational Content
7.1. TutorPalz recognises that artificial intelligence tools may assist educators in preparing learning materials.
7.2. AI-assisted educational resources may be submitted where permitted by TutorPalz’s resource standards.
7.3. Contributors remain responsible for checking the accuracy, originality, suitability and lawful use of AI-assisted materials.
7.4. Contributors must not falsely claim ownership of third-party copyrighted content or misrepresent AI-generated material as independently verified academic content.
7.5. Contributors must ensure that AI-generated materials do not unlawfully reproduce protected works or disclose confidential or personal information.
7.6. TutorPalz may request disclosure of substantial AI assistance where relevant to academic quality, originality or resource review.
7.7. TutorPalz may reject low-quality, misleading, inaccurate or mass-generated content that fails to meet its educational standards.
8. Use of Free Educational Resources by Learners
8.1. Free resources are made available for personal learning, teaching preparation and other uses expressly permitted by the applicable resource licence.
8.2. Unless additional permissions are expressly granted, users must not:
- Resell downloaded resources.
- Upload resources to commercial marketplaces.
- Remove copyright notices or creator attribution.
- Claim another person’s work as their own.
- Distribute resources commercially.
- Modify and republish resources in a manner that infringes copyright.
- Use resources to create unauthorised commercial products.
8.3. Teachers and educational institutions wishing to redistribute resources beyond the permitted licence should obtain the relevant rights holder’s permission.
8.4. Downloading a resource does not transfer copyright ownership.
8.5. Where a resource includes a separate licence or additional permissions, those terms shall apply to the extent consistent with applicable law.
9. Online Tuition and Classroom Materials
9.1. Tutors must use teaching materials lawfully and responsibly during online lessons.
9.2. Tutors must not distribute unauthorised copyrighted textbooks, examination papers, publisher resources or other protected materials through the virtual classroom.
9.3. Students may use lesson materials for their personal educational purposes, subject to applicable copyright and licensing restrictions.
9.4. Classroom whiteboards, shared files, presentations and related materials must not be copied, published or distributed without appropriate authorisation.
9.5. Tutors and students must respect the intellectual property rights of other participants.
10. Lesson Recordings and Digital Content
10.1. TutorPalz may provide lesson recording functionality through its approved virtual classroom systems, subject to applicable notices, consent requirements and privacy laws.
10.2. Where available, authorised students may access recordings for the period specified in the applicable service terms.
10.3. Lesson recordings are intended for personal educational review and authorised academic quality assurance purposes.
10.4. Users must not independently record, download, reproduce, publish, distribute or commercially exploit lesson recordings without appropriate authorisation.
10.5. Tutors must not publish classroom recordings containing students or minors on social media or external websites without the necessary permissions.
10.6. Recording access, retention and deletion are governed by TutorPalz’s Privacy and Data Protection Policy and applicable safeguarding requirements.
10.7. TutorPalz may restrict recording access where necessary to protect privacy, intellectual property or student safety.
11. Academic Integrity
11.1. TutorPalz supports ethical teaching, independent learning and academic honesty.
11.2. Users must not use TutorPalz to facilitate cheating, plagiarism, impersonation or other academic misconduct.
11.3. Tutors must not complete graded examinations, assignments or assessments dishonestly on behalf of students.
11.4. Tutors may provide legitimate explanations, revision assistance, practice exercises, feedback and academic guidance.
11.5. Students must not submit another person’s work as their own where prohibited by their educational institution.
11.6. TutorPalz may restrict services or remove content that facilitates academic dishonesty.
12. Privacy and Confidentiality
12.1. Users must respect the privacy and confidentiality of students, parents, tutors and other members.
12.2. Personal information obtained through TutorPalz must not be collected, copied, published or shared without a lawful basis.
12.3. Users must not disclose private contact details, financial information, student records, classroom links or other confidential information to unauthorised persons.
12.4. Tutors must follow TutorPalz’s approved communication procedures, particularly when interacting with minors.
12.5. Personal data shall be handled in accordance with the TutorPalz Privacy and Data Protection Policy and applicable laws.
13. Safeguarding and Child Protection
13.1. TutorPalz is committed to maintaining a safe online learning environment.
13.2. Users must not engage in grooming, exploitation, abuse, harassment or inappropriate contact with minors.
13.3. Tutors must maintain appropriate professional boundaries and use authorised platform communication channels.
13.4. Users must not publish identifiable images, videos or personal information about minors without the necessary permissions and lawful basis.
13.5. Suspected safeguarding violations must be reported promptly through TutorPalz’s designated reporting channels.
13.6. TutorPalz may immediately restrict accounts or remove content where necessary to protect learners.
13.7. Detailed requirements are set out in the TutorPalz Safeguarding and Child Protection Policy.
14. Copyright Complaints and Takedown Requests
14.1. TutorPalz respects legitimate copyright complaints and provides a process for reporting potentially infringing content.
14.2. Copyright complaints may be submitted to:
Email: admin@tutorpalz.com
Subject: Copyright Infringement Complaint
14.3. Complaints should include:
- The complainant’s name and contact information.
- Identification of the copyrighted work.
- The URL or identification of the allegedly infringing material.
- A description of the alleged infringement.
- Evidence of ownership or authority to act for the rights holder.
- A statement confirming that the information supplied is accurate to the complainant’s knowledge.
14.4. TutorPalz may request additional information before assessing a complaint.
14.5. Where a complaint raises a credible infringement concern, TutorPalz may temporarily restrict access to the disputed material.
14.6. TutorPalz may notify the contributor and request evidence of ownership, licensing permission or another lawful basis for use.
14.7. Following review, TutorPalz may restore, modify, restrict or permanently remove the material as appropriate.
14.8. Contributors may submit a written response or request reconsideration of a removal decision.
14.9. This internal complaint process does not replace any formal statutory copyright notice procedures that may apply under Singapore law or another relevant jurisdiction.
15. Repeated Copyright Violations
15.1. TutorPalz may take action against users who repeatedly submit or distribute infringing materials.
15.2. Depending on the seriousness and circumstances, actions may include:
- Written warnings.
- Requests to correct or remove content.
- Temporary restrictions on resource uploads.
- Suspension of contributor privileges.
- Removal of recognition badges.
- Account suspension or termination.
15.3. Serious or deliberate infringement may result in immediate action.
15.4. TutorPalz may cooperate with relevant authorities or rights holders where required or permitted by law.
16. Reporting Policy Violations
16.1. Users may report suspected violations of this Policy through TutorPalz’s designated support channels.
16.2. Reports should provide sufficient information to identify the relevant content, account or incident.
16.3. TutorPalz may investigate reported violations and request supporting information.
16.4. TutorPalz shall handle reports with appropriate confidentiality, subject to legal and safeguarding obligations.
16.5. Knowingly submitting fraudulent or malicious complaints may itself constitute a policy violation.
17. Enforcement and Account Restrictions
17.1. TutorPalz may take proportionate action where users violate this Policy.
17.2. Depending on the nature of the violation, TutorPalz may:
- Remove or restrict content.
- Issue warnings.
- Request corrective action.
- Restrict resource submission privileges.
- Suspend access to platform features.
- Suspend or terminate accounts.
- Report unlawful conduct to appropriate authorities where required.
17.3. Immediate action may be taken where necessary to protect students, prevent serious harm, address security risks or comply with legal obligations.
17.4. Where appropriate, affected users may request a review of enforcement decisions.
17.5. Account restrictions do not automatically extinguish legitimate outstanding payment rights, which remain subject to the applicable Tutor Terms and Conditions and payment policies.
18. TutorPalz Intellectual Property
18.1. The TutorPalz name, logo, branding, website design, platform software, original website content and other proprietary materials are protected by applicable intellectual property laws.
18.2. Users may not reproduce, modify, distribute or commercially exploit TutorPalz proprietary materials without authorisation.
18.3. References to TutorPalz for legitimate identification, commentary or other lawful purposes are permitted to the extent allowed by applicable law.
18.4. Nothing in this Policy transfers ownership of contributor-created materials to TutorPalz.
19. Future Paid Resources and Courses
19.1. TutorPalz may introduce paid educational resources, online courses and other commercial educational services in a future operating phase.
19.2. These services are not part of the current free-resource contribution arrangement.
19.3. Any future commercial resource distribution shall be governed by separate licensing, royalty and payment terms.
19.4. TutorPalz shall not convert a contributor’s free resource into a paid product without obtaining the contributor’s separate express agreement.
19.5. Additional payment provider approvals and regulatory requirements may apply before these services are activated.
20. Limitation of Responsibility
20.1. Contributors are responsible for ensuring that their submitted content is lawful, accurate and appropriately licensed.
20.2. TutorPalz may review educational materials but does not guarantee that every resource is free from errors or third-party claims.
20.3. TutorPalz shall take reasonable steps to respond to credible complaints and remove unlawful or infringing content where appropriate.
20.4. Nothing in this Policy excludes or limits liability that cannot lawfully be excluded under applicable law.
20.5. This Policy does not remove any statutory rights or remedies available to users or rights holders.
21. Policy Amendments
21.1. TutorPalz may update this Policy to reflect changes in law, educational standards, technology, platform features or operational requirements.
21.2. Material changes affecting user rights or obligations shall be communicated appropriately.
21.3. Where required by law or the applicable agreement, TutorPalz shall obtain renewed acceptance before applying material contractual changes.
21.4. The current version shall be published on TutorPalz.com.
22. Governing Law and Dispute Resolution
22.1. This Policy shall be governed by the laws of Singapore.
22.2. Users are encouraged to contact TutorPalz to resolve complaints or disputes informally.
22.3. Where disputes cannot be resolved, the parties may pursue available legal remedies through the competent courts of Singapore, subject to applicable mandatory legal protections.
23. Contact Information
For copyright complaints, acceptable use concerns or questions regarding this Policy, please contact:
TutorPalz Support
Website: www.tutorpalz.com
Email: admin@tutorpalz.com
TutorPalz – Learn. Share. Grow.
Operated by Agricana Pte. Ltd., Singapore
© 2026 TutorPalz. All rights reserved.
End of Policy