Student & Parent Terms & Conditions

Policy Version: 1.1 – November 2026
Effective Date: Upon publication
Governing Law: Singapore, subject to applicable mandatory consumer protection laws

1. Introduction

1.1. Welcome to TutorPalz, a global online education platform connecting students and parents with qualified educators for personalised online tuition and educational support.

1.2. These Student & Parent Terms & Conditions (“Terms”) govern registration, tutor selection, free trial lessons, tuition bookings, payments, cancellations, refunds, rescheduling, academic support, lesson recordings and use of TutorPalz services.

1.3. TutorPalz is operated by Agricana Pte. Ltd., a company incorporated in Singapore (“TutorPalz”, “we”, “us” or “our”).

1.4. By registering for an account, booking a lesson, purchasing tuition services or expressly accepting these Terms, users agree to the provisions applicable to their use of TutorPalz.

1.5. Where a student is under 18 years of age, a parent or legal guardian must authorise the student’s registration and paid tuition arrangements and accept these Terms on the student’s behalf.

1.6. TutorPalz currently provides paid online tuition and access to approved free educational resources. Paid educational resources, recorded courses and commercial workshops may be introduced separately in the future under additional applicable terms.

1.7. These Terms should be read together with TutorPalz’s Refunds, Cancellations & Rescheduling Policy, Privacy Policy, Acceptable Use & Copyright Policy and Safeguarding & Child Protection Policy.

1.8. Nothing in these Terms excludes rights or protections that cannot lawfully be excluded under applicable law.

2. TutorPalz Services

2.1. TutorPalz provides an online platform through which students and parents may:

• Search and compare approved tutor profiles.
• Review tutor qualifications, teaching experience and subject expertise.
• Request tutor availability.
• Book eligible free trial lessons.
• Purchase online tuition packages.
• Attend lessons through approved virtual classrooms.
• Access eligible lesson recordings.
• Receive worksheets, quizzes and learning activities.
• Monitor academic progress where the relevant feature is available.
• Access approved free educational resources.
• Communicate through authorised TutorPalz channels.

2.2. TutorPalz supports various curricula and educational levels, including Cambridge, Pearson Edexcel, International Baccalaureate, CBSE, ICSE and other approved programmes.

2.3. The availability of particular tutors, subjects, curricula, time slots or platform features is not guaranteed.

2.4. TutorPalz may improve, modify or discontinue services, subject to appropriate notice and the rights of customers with existing paid bookings.

2.5. The educational services included in a particular tuition package shall be identified in the relevant booking or programme description.

3. Student Registration and Account Eligibility

3.1. Students and parents must provide accurate, complete and reasonably up-to-date registration information.

3.2. Registration may require:

• Student name and relevant educational information.
• Student age or date of birth where necessary.
• Parent or guardian details for minors.
• Email address and account credentials.
• Curriculum, subject and learning level.
• Learning goals and relevant academic needs.

3.3. Students under 18 must have appropriate parent or guardian authorisation.

3.4. Parents or guardians are responsible for supervising minors’ use of TutorPalz as appropriate to their age and circumstances.

3.5. Users must maintain the confidentiality of their login credentials and notify TutorPalz of suspected unauthorised account access.

3.6. Accounts must not be shared with unauthorised persons.

3.7. TutorPalz may request reasonable information to verify identity, parental authority or account eligibility.

3.8. Users must not create duplicate or misleading accounts to circumvent trial limits, booking conditions or platform restrictions.

4. Tutor Selection and Verification

4.1. TutorPalz follows a quality-focused tutor approval process.

4.2. Approved tutors are ordinarily expected to possess relevant teaching qualifications, professional certifications or demonstrable subject expertise, together with at least three years of relevant teaching experience.

4.3. TutorPalz may review identity, qualifications, teaching experience, curriculum expertise, online teaching competence, professional conduct and applicable safeguarding requirements.

4.4. Tutors may receive recognition as Verified, Preferred or Distinguished Tutors according to TutorPalz’s published criteria.

4.5. Verification and recognition indicate completion of the applicable TutorPalz review procedures. They do not guarantee examination results, student improvement or government certification.

4.6. Students and parents should review tutor profiles and select tutors appropriate to their educational requirements.

4.7. TutorPalz may suspend, restrict or remove a tutor where serious quality, conduct, verification or safeguarding concerns arise.

5. Personalised Learning Support

5.1. TutorPalz aims to provide personalised academic support based on each student’s learning needs.

5.2. Depending on the purchased tuition programme and available services, students may receive:

• An initial learning needs assessment.
• A personalised learning plan.
• Syllabus progress tracking.
• Worksheets, quizzes and revision activities.
• Learning improvement recommendations.
• Periodic academic feedback.
• Examination readiness monitoring.
• Academic quality assurance.

5.3. Tutors may provide progress information to support parental understanding of the student’s learning.

5.4. For continuing tuition programmes, a progress review may be prepared after an initial cycle of four completed lessons where included in the purchased service.

5.5. Periodic summative assessments may be conducted where included in the programme, potentially on a bi-monthly basis.

5.6. The availability, scope and timing of learning support features shall be identified in the relevant programme description or booking confirmation.

5.7. TutorPalz does not guarantee particular examination grades, admissions outcomes or academic results.

6. Free Trial Lessons

6.1. Eligible students may book free trial lessons through TutorPalz.

6.2. Each trial lesson lasts 20 minutes.

6.3. Each student may attend a maximum of five free trial lessons per calendar month, subject to tutor availability and platform eligibility rules.

6.4. Trial lessons are intended to help students and parents assess a tutor’s teaching approach, suitability and communication style.

6.5. Trial lessons are free of charge to eligible students and parents.

6.6. A free trial does not obligate the student to purchase paid lessons.

6.7. Trial lessons must be booked and conducted through approved TutorPalz systems.

6.8. Students should cancel or request rescheduling as soon as they know they cannot attend a trial.

6.9. A missed trial may count towards the student’s monthly trial allowance. TutorPalz may restore eligibility following a verified emergency, tutor absence or qualifying technical failure.

6.10. No monetary cancellation or no-show charge applies to a free trial.

6.11. TutorPalz may restrict trial eligibility where it reasonably identifies fraud, misuse or repeated non-attendance.

7. Initial Four-Lesson Tuition Package

7.1. The standard initial paid tuition arrangement consists of four lessons with the selected tutor.

7.2. The package price, lesson duration, tutor identity and applicable conditions shall be disclosed before payment.

7.3. The four lessons should ordinarily be completed within 40 calendar days from the first scheduled lesson.

7.4. Students and parents must make reasonable efforts to schedule and attend lessons within the package period.

7.5. Tutors must maintain reasonable availability to fulfil confirmed bookings.

7.6. Rescheduling does not automatically extend the package validity period.

7.7. Where lessons remain unused due to student inactivity, the student may request one free 14-calendar-day extension per package, subject to Section 14.

7.8. Extensions may also be approved for verified emergencies, tutor unavailability, platform failures or other reasonable circumstances.

7.9. Where TutorPalz or the tutor cannot provide the purchased lessons, the student shall receive an appropriate remedy, including rescheduling, an acceptable replacement tutor or a refund of the undelivered lesson value.

7.10. Package expiry does not automatically mean that an undelivered lesson has been completed or that all prepaid funds are forfeited.

8. Continuing Three-Lesson Tuition Packages

8.1. Following completion of the initial package, students may continue tuition through additional bookings.

8.2. The standard continuing arrangement consists of three lessons.

8.3. Continuing packages should ordinarily be completed within 20 calendar days from the first scheduled lesson.

8.4. Students may request one free 14-calendar-day extension for unused lessons resulting from student inactivity, subject to Section 14.

8.5. Prices, lesson duration and package conditions shall be disclosed before purchase.

8.6. Continuing tuition is voluntary. Students are not required to purchase additional packages.

8.7. Unused prepaid lessons shall be handled according to the Refunds, Cancellations & Rescheduling Policy and applicable consumer protection laws.

9. Tuition Fees and Payments

9.1. Tuition prices shall be displayed before booking confirmation.

9.2. Prices may vary according to the tutor, subject, curriculum, educational level and lesson duration.

9.3. Students and parents must complete payment through TutorPalz’s approved payment channels.

9.4. Available payment methods and providers shall be displayed at checkout.

9.5. TutorPalz may collect tuition payments and administer tutor settlements in accordance with its applicable contractual arrangements.

9.6. Students and parents must not make private tuition payments to tutors for bookings arranged through TutorPalz.

9.7. Payment confirmations and transaction records shall be provided through the platform or another approved communication channel.

9.8. Applicable taxes, currency conversion charges and additional fees shall be disclosed as required by law before payment confirmation.

9.9. Payments must be authorised by the legitimate payment account holder.

9.10. TutorPalz may use approved third-party payment service providers to process transactions.

10. Lesson Scheduling and Attendance

10.1. Students and parents are responsible for selecting suitable lesson times.

10.2. Confirmed bookings shall identify the relevant date, time, duration and tutor.

10.3. Users must check the applicable time zone when confirming bookings.

10.4. Students should join the approved virtual classroom promptly.

10.5. Students must have access to suitable equipment and a reasonably reliable internet connection.

10.6. Parents or guardians should provide appropriate supervision for younger learners.

10.7. Students must follow reasonable classroom instructions and behave respectfully.

10.8. Unauthorised participants must not join lessons without approval.

10.9. Attendance and classroom records may be used to resolve booking disputes, subject to the Privacy Policy.

11. Student Cancellation and No-Show – 48-Hour Rule

11.1. Students and parents may cancel or request rescheduling of confirmed paid lessons through TutorPalz’s approved booking system.

11.2. Students must provide at least 48 hours’ notice before the scheduled lesson start time to cancel or reschedule without a cancellation penalty.

11.3. Where cancellation or rescheduling is requested at least 48 hours before the lesson:

• No student cancellation penalty shall apply.
• The lesson may be rescheduled, subject to tutor availability and package validity.
• Unused prepaid lesson value shall remain available for an eligible replacement booking.
• Where the entire package is cancelled, refund eligibility shall be assessed under the Refunds, Cancellations & Rescheduling Policy.

11.4. Where a student cancels less than 48 hours before the scheduled lesson, TutorPalz may apply a late-cancellation charge of up to 50% of the scheduled lesson fee, provided the charge was disclosed before booking and is permitted by law.

11.5. A student no-show occurs when a student fails to attend a confirmed paid lesson without an approved cancellation or rescheduling arrangement.

11.6. Where the tutor joins the approved classroom on time and remains available for at least 10 minutes, a qualifying student no-show may result in a charge equal to 50% of the scheduled lesson fee.

11.7. The remaining prepaid lesson value shall be refunded or retained as eligible tuition credit in accordance with the applicable booking terms and consumer rights.

11.8. A late-cancellation charge and a no-show charge shall not both apply to the same lesson.

11.9. TutorPalz may waive or reduce charges for verified emergencies, qualifying technical failures or other exceptional circumstances.

11.10. Students and parents may request a review of any cancellation charge or no-show classification.

11.11. The 48-hour cancellation period shall be calculated using the scheduled lesson start time and the time zone displayed in the booking confirmation.

12. Tutor Cancellation and Non-Delivery

12.1. Tutors must honour confirmed lessons and provide reasonable notice when cancellation or rescheduling becomes necessary.

12.2. Tutors are expected to provide at least 48 hours’ notice wherever reasonably possible.

12.3. Where a tutor cancels or fails to deliver a confirmed lesson, the student shall not be charged for the undelivered service.

12.4. Depending on the circumstances, the student may receive:

• Rescheduling with the same tutor.
• A suitable replacement tutor.
• Tuition credit for the undelivered lesson.
• A refund of the applicable undelivered lesson value.

12.5. An unauthorised tutor cancellation or no-show may result in a 25% student credit, calculated on the scheduled lesson fee, subject to the applicable policy and emergency exceptions.

12.6. This student credit is separate from the student’s entitlement to a remedy for the undelivered lesson.

12.7. Repeated unjustified tutor cancellations may result in appropriate quality assurance or disciplinary action.

13. Rescheduling and Emergency Exceptions

13.1. All rescheduling requests must be submitted through TutorPalz’s approved systems.

13.2. Students requesting penalty-free rescheduling must provide at least 48 hours’ notice before the scheduled lesson start time.

13.3. Requests received less than 48 hours before the lesson may be subject to the applicable late-cancellation charge unless an exception is approved.

13.4. Replacement lessons should ordinarily be scheduled within seven calendar days of the original lesson date, unless otherwise agreed or approved.

13.5. Rescheduling requires mutual agreement and remains subject to package validity.

13.6. TutorPalz may approve exceptions for genuine emergencies, including serious illness, family emergencies, natural disasters or significant technical disruptions.

13.7. Reasonable supporting information may be requested where necessary.

13.8. Sensitive personal or medical information shall not be requested beyond what is reasonably necessary.

13.9. Approved rescheduling shall not result in duplicate charges for the same lesson.

13.10. Verified platform failures shall not be treated as student no-shows or late cancellations.

14. Package Expiry and Free 14-Day Extension

14.1. Standard package periods are:

• Initial package: Four lessons within 40 calendar days.
• Continuing package: Three lessons within 20 calendar days.

14.2. Where lessons remain unused due to student inactivity, the student may request one free extension of 14 calendar days per package.

14.3. The extension request must be submitted before the original package expiry date or within seven calendar days after expiry.

14.4. The extension begins on the day following the original package expiry date. It does not restart the package or create a new full booking period.

14.5. No additional TutorPalz extension fee shall be charged for the one-time extension.

14.6. The extension applies only to unused lessons remaining in the relevant package.

14.7. Students must cooperate with the tutor to arrange suitable lesson times during the extension period.

14.8. Where the tutor cannot provide reasonable availability during the extension, TutorPalz may assist with an alternative tutor, approve another appropriate remedy or refund the undelivered lesson value.

14.9. Where lessons remain unused after the extension due to continued student inactivity, TutorPalz shall review the remaining prepaid value under the disclosed package cancellation terms and applicable law.

14.10. Unused lessons shall not automatically be classified as delivered or forfeited solely because the package period has expired.

14.11. Additional extensions may be approved for verified emergencies, tutor unavailability, platform failures or other exceptional circumstances.

14.12. Where unused lessons result from tutor unavailability or TutorPalz service failure, the student shall not be required to use the one-time student-inactivity extension as a substitute for an appropriate service remedy.

14.13. The 14-day extension does not waive the 48-hour notice requirement for cancellation or rescheduling of individual confirmed lessons.

15. Refunds and Tuition Credits

15.1. Refund eligibility shall be governed by the TutorPalz Refunds, Cancellations & Rescheduling Policy and applicable consumer protection laws.

15.2. Refunds may arise from:

• Tutor non-delivery.
• Approved cancellations.
• Verified platform failures.
• Duplicate or erroneous charges.
• Other circumstances requiring refunds under applicable law or published policy.

15.3. Where a tuition package is cancelled after some lessons have been delivered, the refundable amount shall ordinarily be calculated by deducting the value of properly delivered lessons and valid, previously disclosed charges from the amount paid.

15.4. Package expiry shall not automatically result in forfeiture of the entire unused prepaid amount.

15.5. TutorPalz shall initiate approved monetary refunds within seven business days after approval and completion of necessary verification.

15.6. Business days mean Monday to Friday, excluding Singapore public holidays.

15.7. The seven-business-day period refers to TutorPalz initiating the refund. The time required for funds to reach the customer’s account may depend on the payment provider or bank.

15.8. Refunds shall ordinarily be returned through the original payment method where practicable.

15.9. TutorPalz may offer eligible tuition credits, but credits shall not replace a legally required monetary refund without the customer’s valid agreement.

15.10. The value, validity period and restrictions of tuition credits shall be disclosed when issued.

15.11. Any applicable refund deductions must be lawful, previously disclosed and clearly explained.

15.12. Where applicable law requires a shorter refund period or provides stronger consumer rights, those requirements shall prevail.

16. Payment Disputes and Chargebacks

16.1. Students and parents should contact TutorPalz promptly if they identify an incorrect, duplicate or unauthorised transaction.

16.2. TutorPalz shall review payment complaints fairly and attempt to resolve genuine billing disputes.

16.3. Students retain any applicable right to raise a payment dispute or chargeback with their bank or payment provider.

16.4. TutorPalz may provide relevant transaction, booking and service delivery evidence when responding to a payment dispute.

16.5. TutorPalz may take reasonable steps to prevent duplicate refunds arising from the same transaction.

16.6. Fraudulent payment claims, deliberate chargeback abuse or knowingly false information may result in proportionate account restrictions.

16.7. Legitimate payment disputes and good-faith consumer complaints shall not automatically result in account penalties.

17. Virtual Classroom Access

17.1. TutorPalz lessons must take place through approved virtual classroom systems.

17.2. Students shall receive access through a secure classroom link or another authorised arrangement.

17.3. Classroom links must not be shared with unauthorised persons.

17.4. Students and parents must not attempt to bypass classroom security or interfere with teaching systems.

17.5. TutorPalz may use third-party classroom technology providers to deliver online tuition.

17.6. Temporary service interruptions may occur due to maintenance, internet problems or third-party technical failures.

17.7. Where a verified platform failure prevents delivery of a paid lesson, TutorPalz shall provide an appropriate remedy under the Refunds, Cancellations & Rescheduling Policy.

18. Lesson Recordings

18.1. TutorPalz may provide platform-managed lesson recordings to support revision, learning continuity and academic quality assurance.

18.2. Recording arrangements shall be disclosed before the relevant lesson, together with any consent or other lawful basis required under applicable law.

18.3. Eligible recordings are ordinarily made available approximately 24 hours after lesson completion, subject to successful processing and service availability.

18.4. Where included in the purchased tuition service, students may access eligible lesson recordings for up to 90 days.

18.5. Recording access is intended for personal educational review.

18.6. Students, parents and tutors must not independently record, download, reproduce, publish or distribute lesson recordings without appropriate authorisation.

18.7. TutorPalz may restrict access to recordings where required for safeguarding, privacy, copyright or legal reasons.

18.8. The 90-day student access period does not necessarily determine the internal retention period for records required for safeguarding, dispute resolution or legal compliance.

18.9. Recording access and retention shall be governed by the Privacy Policy.

19. Worksheets, Quizzes and Learning Assessments

19.1. Tutors may provide worksheets, quizzes, revision activities and other educational exercises to reinforce learning.

19.2. The type and frequency of these activities may vary according to the student’s age, subject, curriculum and purchased programme.

19.3. Students are encouraged to complete assigned learning activities independently.

19.4. Tutors may review completed work and provide constructive feedback.

19.5. TutorPalz may use assessment results to support learning plans, progress monitoring and examination readiness tracking.

19.6. Assessment information shall be handled confidentially and shared only with authorised persons.

20. Parent Communication and Progress Monitoring

20.1. TutorPalz encourages constructive communication between parents and educators.

20.2. Parents or guardians may receive relevant updates concerning:

• Lesson attendance.
• Learning progress.
• Syllabus coverage.
• Strengths and areas for improvement.
• Learning recommendations.
• Assessment performance.
• Examination preparation.

20.3. Progress updates shall reflect the educational services included in the purchased programme.

20.4. Tutors must provide professional and accurate feedback without making misleading claims.

20.5. Parent access to student information shall be managed according to applicable privacy and safeguarding requirements.

21. Student Behaviour and Academic Integrity

21.1. Students must behave respectfully towards tutors and other platform users.

21.2. Students must not:

• Harass, threaten or abuse tutors.
• Use discriminatory or offensive language.
• Disrupt online lessons deliberately.
• Share inappropriate material.
• Impersonate another student.
• Engage in fraudulent academic activities.
• Attempt unauthorised access to platform systems.

21.3. TutorPalz supports academic honesty and independent learning.

21.4. Tutors may provide explanations, feedback and academic guidance but must not dishonestly complete graded examinations or assessments on behalf of students.

21.5. Serious or repeated misconduct may result in appropriate account restrictions, subject to fair procedures and applicable consumer rights.

22. Safeguarding and Child Protection

22.1. TutorPalz is committed to protecting children and maintaining a safe online learning environment.

22.2. Tutors must comply with TutorPalz’s Safeguarding & Child Protection Policy.

22.3. Tutor-student communication must take place through approved channels.

22.4. Tutors must not solicit personal contact details, arrange unauthorised private meetings or engage in inappropriate relationships with minors.

22.5. Parents and students should promptly report inappropriate behaviour, communication or safeguarding concerns.

22.6. TutorPalz may take immediate protective action where a credible risk to student safety is identified.

22.7. Where a child faces immediate danger, the relevant local emergency or child protection authorities should be contacted without waiting for a platform response.

22.8. Safeguarding complaints shall not be made conditional on the student accepting a refund, credit or replacement tutor.

23. Student Privacy and Personal Data

23.1. TutorPalz collects and processes personal information necessary to operate its educational services.

23.2. Information may include registration details, booking records, learning preferences, assessment information, payment records and authorised classroom recordings.

23.3. Personal information shall be processed in accordance with the TutorPalz Privacy Policy and applicable law.

23.4. Tutors must not use student information for unrelated personal or commercial purposes.

23.5. TutorPalz may use approved third-party service providers for payments, virtual classrooms, hosting and other operational functions.

23.6. Personal data shall be protected through appropriate technical and organisational safeguards.

23.7. Parents and students may exercise applicable data protection rights through TutorPalz’s published privacy procedures.

24. Educational Resources and Copyright

24.1. TutorPalz provides access to approved free educational resources contributed by educators and other authorised creators.

24.2. Copyright ownership remains with the relevant creator or rights holder.

24.3. Free resources are provided for permitted educational purposes under the applicable resource licence.

24.4. Users must not unlawfully reproduce, resell, commercially redistribute or misrepresent educational resources.

24.5. TutorPalz may remove resources where copyright, safeguarding or academic quality concerns arise.

24.6. Paid educational resources and courses are not currently available for purchase through the platform.

24.7. Users must comply with the Acceptable Use & Copyright Policy.

25. Complaints and Dispute Resolution

25.1. Students and parents may submit complaints concerning teaching quality, attendance, payments, refunds, safeguarding or other platform matters.

25.2. Complaints should be submitted through the approved support channel.

25.3. TutorPalz shall assess complaints fairly and may request relevant information from the parties involved.

25.4. Depending on the circumstances, TutorPalz may offer an explanation, correction, rescheduling, replacement service, credit, refund or other appropriate remedy.

25.5. Safeguarding concerns shall be handled under the Safeguarding & Child Protection Policy and may require immediate protective action.

25.6. Students and parents retain the right to pursue lawful external complaint, payment dispute or legal remedies.

26. Suspension and Termination of Accounts

26.1. Users may request account closure through the approved TutorPalz procedure.

26.2. Account closure does not automatically cancel existing paid bookings or remove unresolved contractual obligations.

26.3. TutorPalz may restrict or suspend accounts for serious violations of platform policies, fraud, security threats or safeguarding concerns.

26.4. Where appropriate, users shall receive notice and an opportunity to respond.

26.5. Immediate restrictions may be imposed where necessary to protect users or comply with legal obligations.

26.6. Any legitimate outstanding refund or credit entitlement shall be handled in accordance with the applicable policies and law.

27. Service Availability and Technical Requirements

27.1. TutorPalz aims to provide reliable online educational services but does not guarantee uninterrupted platform availability.

27.2. Users are responsible for maintaining suitable internet connectivity and compatible devices.

27.3. TutorPalz is not responsible for every interruption caused by a user’s local internet connection or equipment.

27.4. Where TutorPalz or its approved classroom provider causes a material failure to deliver a paid lesson, an appropriate remedy shall be provided under the Refunds, Cancellations & Rescheduling Policy.

27.5. TutorPalz may undertake maintenance or technical updates as reasonably necessary.

28. Educational Outcomes and Limitations

28.1. TutorPalz aims to support meaningful academic progress through quality teaching and personalised learning.

28.2. Educational outcomes depend on multiple factors, including student participation, attendance, practice, individual learning needs and examination performance.

28.3. TutorPalz and its tutors do not guarantee particular grades, examination results, admissions or scholarships.

28.4. Nothing in these Terms removes a student’s rights where an educational service is not delivered with the care or quality required by applicable law.

29. Liability and Consumer Rights

29.1. TutorPalz shall exercise reasonable care in operating its platform and administering the services it undertakes to provide.

29.2. Tutors remain responsible for the professional delivery of their educational services.

29.3. To the extent permitted by applicable law, TutorPalz shall not be liable for indirect or consequential losses arising from ordinary service interruptions outside its reasonable control.

29.4. Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded.

29.5. These Terms do not override mandatory consumer protection rights available under applicable law.

30. Changes to Services and Terms

30.1. TutorPalz may amend these Terms to reflect operational, regulatory, technological or service changes.

30.2. Material changes affecting tuition pricing, refunds, cancellation charges, recording arrangements or other significant customer rights shall be communicated appropriately.

30.3. Material changes shall not retrospectively alter completed transactions or existing contractual rights contrary to applicable law.

30.4. Where required, users shall be asked to accept revised Terms before continuing affected services.

30.5. The applicable policy version shall be made available on TutorPalz.com.

31. Governing Law and Jurisdiction

31.1. These Terms shall be governed by the laws of Singapore.

31.2. The parties shall first attempt to resolve disputes through good-faith communication.

31.3. Where a dispute cannot be resolved informally, the parties may seek available legal remedies before the competent courts of Singapore.

31.4. Nothing in these Terms removes mandatory consumer protections or legal rights that apply in a student’s country of residence.

32. Contact and Support

For questions, booking assistance, refunds, complaints or other support, contact:

TutorPalz Support
Website: www.tutorpalz.com
Email: admin@tutorpalz.com

Safeguarding concerns should be identified as confidential and handled through the designated safeguarding reporting procedure.

33. Electronic Acceptance

33.1. Students aged 18 or above must expressly accept these Terms before purchasing tuition services.

33.2. For students under 18, the parent or legal guardian must accept these Terms on the student’s behalf through the approved registration or checkout process.

33.3. TutorPalz may maintain electronic records of the accepted policy version, user account, date and time of acceptance and relevant transaction details.

33.4. Users should be able to access the applicable Terms before accepting them.

Student & Parent Declaration

By accepting these Terms, I confirm that:

• I have read and understood the TutorPalz Student & Parent Terms & Conditions.
• I understand that paid tuition must be booked and paid for through TutorPalz.
• I understand that eligible students may attend up to five free 20-minute trial lessons per calendar month.
• I understand the initial four-lesson package and continuing three-lesson arrangement.
• I understand the 48-hour penalty-free cancellation and rescheduling requirement.
• I understand that late cancellations and qualifying no-shows may incur a charge of up to 50% of the scheduled lesson fee.
• I understand the one-time free 14-day package extension.
• I understand that approved monetary refunds are initiated within seven business days after approval and necessary verification.
• I understand the platform’s lesson recording and privacy arrangements.
• I agree to respect tutor professionalism, student safety and intellectual property rights.
• I understand that academic progress is supported but specific results are not guaranteed.
• Where I am registering on behalf of a minor, I confirm that I am authorised to act as the student’s parent or legal guardian.

Acceptance

☐ I have read and agree to the TutorPalz Student & Parent Terms & Conditions.

TutorPalz – Learn. Share. Grow.

Operated by Agricana Pte. Ltd.
Singapore

© 2026 TutorPalz. All rights reserved.

End of Terms