General Terms & Conditions
Policy Version: 1.0 – November 2026
Effective Date: 15th November 2026
Website: www.tutorpalz.com
1. Introduction
1.1. Welcome to TutorPalz, a global online education and knowledge-sharing platform connecting students, parents, educators, educational institutions and knowledge contributors.
1.2. TutorPalz is operated by Agricana Pte. Ltd., a company incorporated in Singapore (“TutorPalz”, “we”, “us” or “our”).
1.3. These General Terms & Conditions (“Terms”) govern access to and use of the TutorPalz website, accounts, educational services, learning resources and related platform features.
1.4. By creating an account, expressly accepting these Terms, purchasing services, contributing educational content or otherwise using the platform, users agree to the provisions applicable to their activities.
1.5. Users who do not agree to these Terms should not register for or purchase services requiring acceptance of them.
1.6. Additional terms may apply to particular services, including online tuition, educational resource contributions, courses, workshops and institutional arrangements.
1.7. Nothing in these Terms excludes or restricts rights that cannot lawfully be excluded under applicable law.
2. Our Mission and Platform Purpose
2.1. TutorPalz aims to make quality education and knowledge sharing more accessible through a global learning community.
2.2. The platform seeks to:
- Connect learners with qualified and experienced educators.
- Support personalised online learning.
- Encourage educators to create and share educational resources.
- Provide opportunities for professional knowledge sharing.
- Promote educational collaboration across countries and communities.
- Support learners with limited access to educational opportunities through approved free resources and community initiatives.
2.3. TutorPalz may provide both free and paid services.
2.4. Participation in community initiatives is voluntary unless expressly included in a separate programme agreement.
3. Scope of Services
3.1. TutorPalz currently provides access to:
- Online tuition with approved tutors.
- Eligible free trial lessons.
- Tutor profiles and booking facilities.
- Approved virtual classrooms.
- Eligible lesson recordings.
- Free educational resources.
- Academic support features where included in the relevant programme.
- Approved platform communication and account management facilities.
3.2. Services may vary according to the user’s location, account type, tutor availability and technical requirements.
3.3. TutorPalz may introduce additional services, including paid educational resources, recorded courses, workshops, professional development and institutional services.
3.4. Future services shall be subject to separate published pricing, delivery and contractual conditions where appropriate.
3.5. TutorPalz shall not represent planned services as available for purchase until the necessary systems and arrangements are operational.
4. User Categories
4.1. TutorPalz may provide different access rights and services to:
- Website visitors.
- Students.
- Parents and legal guardians.
- Tutors.
- Educational resource contributors.
- Educational institutions.
- Other approved users and organisations.
4.2. Each user category may be subject to additional registration, verification or contractual requirements.
4.3. Tutors must comply with the Tutor Terms & Conditions.
4.4. Students and parents must comply with the Student & Parent Terms & Conditions.
4.5. Educational resource contributors must comply with the applicable contribution agreement.
4.6. Institutions and organisations may be required to enter into separate service agreements.
5. Eligibility and Account Registration
5.1. Users must provide accurate and complete information when registering.
5.2. Users must maintain up-to-date account information.
5.3. Users must not impersonate another person or create misleading accounts.
5.4. Students under 18 must have appropriate parent or legal guardian authorisation.
5.5. A parent or legal guardian must accept the applicable contractual terms on behalf of a minor where required.
5.6. Tutors must meet TutorPalz’s applicable eligibility and verification requirements before providing paid tuition.
5.7. TutorPalz may request reasonable information to verify identity, age, professional qualifications or account eligibility.
5.8. Registration does not automatically guarantee approval for every service or programme.
5.9. Users must not create duplicate accounts to circumvent booking limits, trial restrictions, promotional conditions or account suspensions.
6. Account Security
6.1. Users are responsible for maintaining the confidentiality of their account credentials.
6.2. Accounts must not be shared with unauthorised persons.
6.3. Users must notify TutorPalz promptly if they suspect unauthorised account access.
6.4. TutorPalz may implement reasonable authentication and account security measures.
6.5. TutorPalz may temporarily restrict an account where necessary to investigate suspected security threats or unauthorised activity.
6.6. Users must not attempt to bypass platform security controls.
7. Tutor Registration and Verification
7.1. TutorPalz follows a quality-focused tutor recruitment and approval process.
7.2. Tutors are ordinarily expected to possess relevant teaching qualifications, professional certifications or demonstrable subject expertise, together with at least three years of relevant teaching experience.
7.3. TutorPalz may review identity, qualifications, teaching experience, curriculum expertise, professional conduct and safeguarding suitability.
7.4. Tutor approval remains subject to TutorPalz’s applicable standards.
7.5. Tutors must provide accurate professional information.
7.6. TutorPalz may suspend or withdraw tutor approval where serious quality, verification, conduct or safeguarding concerns arise.
7.7. Tutor recognition badges indicate completion of the applicable platform criteria and do not guarantee student results or government accreditation.
8. Tutor Categories and Recognition
8.1. TutorPalz may recognise approved tutors as:
- Verified Tutors.
- Preferred Tutors.
- Distinguished Tutors.
8.2. Recognition may be based on qualifications, experience, teaching activity, student feedback, professional reliability and other published criteria.
8.3. TutorPalz may review or withdraw recognition where the applicable standards are no longer met.
8.4. Tutor recognition does not guarantee student bookings, earnings or academic outcomes.
8.5. TutorPalz may operate separate recognition programmes for educational resource contributors and community participants.
9. Free Trial Lessons
9.1. Eligible students may attend free trial lessons lasting 20 minutes.
9.2. Each student may attend up to five free trial lessons per calendar month, subject to eligibility and availability.
9.3. Trial lessons are free of charge to eligible students and parents.
9.4. A free trial does not create an obligation to purchase paid tuition.
9.5. No monetary cancellation or no-show fee applies to a free trial.
9.6. A missed trial may count towards the monthly allowance, subject to approved exceptions.
9.7. Tutors participating in the programme must comply with the applicable Tutor Terms & Conditions.
10. Paid Tuition Services
10.1. Paid tuition must be booked and paid for through TutorPalz’s approved systems.
10.2. Tuition prices, lesson duration, package conditions and applicable charges shall be disclosed before payment.
10.3. The standard initial tuition package consists of four lessons, ordinarily completed within 40 calendar days from the first scheduled lesson.
10.4. The standard continuing package consists of three lessons, ordinarily completed within 20 calendar days from the first scheduled lesson.
10.5. Students and tutors must cooperate in arranging lessons within the applicable package periods.
10.6. Undelivered lessons shall not automatically be treated as completed solely because a package period has expired.
10.7. Detailed tuition conditions are governed by the Student & Parent Terms & Conditions and Tutor Terms & Conditions.
11. Payments and Billing
11.1. Payments must be completed through approved TutorPalz payment channels.
11.2. Available payment methods shall be displayed during checkout.
11.3. TutorPalz may use approved third-party payment providers.
11.4. Prices, currency, mandatory charges and applicable taxes shall be disclosed before payment confirmation as required by law.
11.5. Tutors must not request private payments for TutorPalz bookings.
11.6. Payment confirmations and appropriate transaction records shall be provided.
11.7. Detailed payment, commission, payout and withdrawal arrangements are governed by the Payment & Billing Policy and relevant user-specific agreements.
12. Cancellation and Rescheduling – 48-Hour Rule
12.1. Students and parents may cancel or request rescheduling of a confirmed paid lesson.
12.2. Students must provide at least 48 hours’ notice before the scheduled lesson start time to cancel or reschedule without a cancellation penalty.
12.3. Where cancellation or rescheduling is requested at least 48 hours before the lesson, no cancellation penalty shall apply.
12.4. Where a student cancels less than 48 hours before the lesson, TutorPalz may apply a late-cancellation charge of up to 50% of the scheduled lesson fee, provided the charge was disclosed before booking and is permitted by law.
12.5. A qualifying student no-show may result in a charge equal to 50% of the scheduled lesson fee where the tutor joins on time and remains available for at least 10 minutes.
12.6. A late-cancellation charge and a no-show charge shall not both apply to the same lesson.
12.7. Tutors should provide at least 48 hours’ notice when requesting cancellation or rescheduling, wherever reasonably possible.
12.8. Where a tutor cancels or fails to deliver a lesson, the student shall not be charged for the undelivered service.
12.9. An unauthorised tutor cancellation or no-show may result in a 25% student credit calculated on the scheduled lesson fee, subject to the applicable policy and emergency exceptions.
12.10. Detailed cancellation and rescheduling conditions are governed by the Refund, Cancellation & Rescheduling Policy.
13. Package Extensions
13.1. Where lessons remain unused because of student inactivity, the student may request one free 14-calendar-day extension per package.
13.2. The request must be submitted before the original package expires or within seven calendar days after expiry.
13.3. The extension begins on the day following the original package expiry date.
13.4. The extension applies only to unused lessons in the relevant package.
13.5. Additional extensions may be approved for verified emergencies, tutor unavailability or platform failures.
13.6. Package expiry shall not automatically result in forfeiture of all remaining prepaid tuition value.
13.7. The extension does not waive the 48-hour notice requirement for confirmed lessons.
14. Refunds and Tuition Credits
14.1. Refund eligibility is governed by the Refund, Cancellation & Rescheduling Policy.
14.2. Refunds may arise from tutor non-delivery, verified platform failures, approved package cancellations, duplicate payments or other legally recognised circumstances.
14.3. Where some lessons have been properly delivered, the refundable amount shall ordinarily be calculated by deducting the value of delivered lessons and valid, previously disclosed charges from the amount paid.
14.4. Approved monetary refunds shall be initiated within seven Singapore business days after approval and completion of necessary verification.
14.5. Actual receipt of funds may take longer depending on the payment provider or bank.
14.6. Tuition credits may be issued where appropriate.
14.7. Credits shall not replace a legally required monetary refund without the customer’s valid agreement.
14.8. Nothing in these Terms excludes mandatory consumer refund rights.
15. Virtual Classroom Services
15.1. TutorPalz tuition lessons must be delivered through approved virtual classroom systems.
15.2. Students and tutors shall receive access through authorised classroom links or approved platform arrangements.
15.3. Classroom links must not be shared with unauthorised persons.
15.4. Users must behave respectfully and follow reasonable classroom rules.
15.5. TutorPalz may use third-party technology providers to support virtual classrooms.
15.6. Where a verified platform failure prevents delivery of a paid lesson, an appropriate remedy shall be provided under the Refund, Cancellation & Rescheduling Policy.
16. Lesson Recordings
16.1. TutorPalz may provide platform-managed lesson recordings for revision, learning continuity, safeguarding and quality assurance.
16.2. Recording arrangements shall be disclosed before the relevant lesson, together with any consent or other lawful basis required under applicable law.
16.3. Eligible recordings are ordinarily made available approximately 24 hours after lesson completion, subject to processing and availability.
16.4. Where included in the purchased tuition service, students may access eligible recordings for up to 90 days.
16.5. Users must not independently record, download, publish or distribute lesson recordings without appropriate authorisation.
16.6. Recording access and retention shall be governed by the Privacy Policy and applicable safeguarding requirements.
17. Personalised Learning and Academic Support
17.1. TutorPalz aims to provide personalised academic support.
17.2. Depending on the purchased programme, students may receive:
- Personalised learning plans.
- Worksheets and quizzes.
- Syllabus progress tracking.
- Learning improvement recommendations.
- Periodic progress feedback.
- Examination readiness monitoring.
- Academic assessments.
17.3. The availability and scope of these services shall be identified in the relevant programme description.
17.4. Tutors must provide professional and accurate academic feedback.
17.5. TutorPalz does not guarantee specific examination grades or academic outcomes.
18. Educational Resources
18.1. TutorPalz provides access to approved free educational resources.
18.2. Resources may include lesson notes, presentations, worksheets, educational videos, revision materials and other approved content.
18.3. Resources may be contributed by approved educators and other authorised creators.
18.4. TutorPalz may review resources for academic quality, relevance, copyright compliance and safeguarding.
18.5. Resources may be made available through online viewing, authorised downloads or approved external links.
18.6. Users must comply with the applicable resource licence and Acceptable Use & Copyright Policy.
18.7. Paid educational resource sales are not currently available through TutorPalz.
19. Resource Contributors and Intellectual Property
19.1. Educational resource contributors retain ownership of original content they create, subject to third-party rights and licences.
19.2. Contributors must possess the necessary rights to upload and distribute their materials.
19.3. Contributors must not upload copyrighted materials without appropriate permission.
19.4. Free educational contributions are governed by the Free Educational Resource Contribution Agreement.
19.5. TutorPalz may remove resources that violate copyright, safeguarding, quality or other platform requirements.
19.6. Users must not unlawfully reproduce, resell or commercially redistribute resources.
19.7. Future paid resource programmes shall be governed by separate commercial terms.
20. Learning Champion Programme
20.1. TutorPalz encourages educators and knowledge contributors to share free educational resources.
20.2. Eligible contributors may receive Learning Champion recognition according to the applicable published criteria.
20.3. Contributions are subject to academic quality and copyright requirements.
20.4. Recognition does not automatically create an entitlement to payment or additional commission benefits.
20.5. TutorPalz may highlight approved contributions and contributor profiles in accordance with the applicable resource licence and privacy requirements.
21. Acceptable Use
21.1. Users must use TutorPalz lawfully, responsibly and respectfully.
21.2. Users must not:
- Harass, threaten or abuse others.
- Engage in discriminatory or hateful conduct.
- Upload unlawful, harmful or infringing material.
- Impersonate another person.
- Submit fraudulent information.
- Manipulate bookings, ratings or referrals.
- Attempt unauthorised access to platform systems.
- Interfere with website security.
- Use the platform for unauthorised commercial solicitation.
- Circumvent approved booking or payment arrangements.
21.3. TutorPalz may investigate suspected violations and take proportionate action.
21.4. Serious misconduct may result in suspension or termination.
21.5. Detailed conduct requirements are governed by the Acceptable Use & Copyright Policy.
22. Safeguarding and Child Protection
22.1. TutorPalz is committed to maintaining a safe online learning environment.
22.2. Tutors must comply with the Safeguarding & Child Protection Policy.
22.3. Tutor-student communication must take place through approved channels.
22.4. Tutors must not solicit unauthorised private contact information from students or arrange inappropriate off-platform meetings.
22.5. Parents and students should promptly report safeguarding concerns.
22.6. TutorPalz may take immediate protective action where a credible risk to student safety is identified.
22.7. Where a child faces immediate danger, the relevant local emergency or child protection authorities should be contacted without delay.
22.8. Safeguarding complaints shall be handled independently of ordinary payment or refund disputes.
23. Privacy and Personal Data
23.1. TutorPalz collects and processes personal information necessary to operate its educational services.
23.2. Personal information may include registration details, educational information, booking records, payment records, communications and authorised lesson recordings.
23.3. Information shall be processed according to the Privacy Policy and applicable data protection laws.
23.4. TutorPalz may use approved third-party service providers for hosting, virtual classrooms, payments and related functions.
23.5. Users must not disclose other users’ personal information without appropriate authorisation.
23.6. Users may exercise applicable data protection rights through TutorPalz’s published privacy procedures.
24. Platform Content and Ownership
24.1. The TutorPalz name, branding, website design, platform content and other proprietary materials are protected by applicable intellectual property laws.
24.2. Users must not reproduce, misuse or commercially exploit TutorPalz proprietary materials without appropriate authorisation.
24.3. Ownership of creator-contributed educational content remains subject to the applicable creator agreement and third-party rights.
24.4. TutorPalz may display approved user-contributed content according to the licences granted under the relevant terms.
24.5. Users must not falsely claim ownership of TutorPalz or third-party intellectual property.
25. User-Generated Content
25.1. Users may submit profiles, reviews, educational resources, messages and other permitted content.
25.2. Users are responsible for ensuring that submitted content is accurate, lawful and appropriately authorised.
25.3. Users must not submit defamatory, misleading, discriminatory, abusive, infringing or otherwise unlawful content.
25.4. TutorPalz may review, restrict or remove content that violates applicable policies or laws.
25.5. TutorPalz may retain relevant records where necessary for lawful dispute resolution, safeguarding or compliance purposes.
25.6. Content licences shall be governed by the relevant service or contribution agreement.
26. Ratings and Reviews
26.1. Students and parents may provide feedback regarding tutors and educational services.
26.2. Reviews should reflect genuine experiences.
26.3. Users must not submit fraudulent, manipulated or misleading reviews.
26.4. Tutors must not pressure students to provide favourable ratings.
26.5. TutorPalz may review and remove reviews that violate applicable policies.
26.6. Tutors may request review of feedback that is demonstrably false, abusive or otherwise inappropriate.
27. Referrals and Promotional Programmes
27.1. TutorPalz may offer referral incentives, promotional benefits and recognition programmes.
27.2. Each programme shall be governed by its applicable published terms.
27.3. Promotional eligibility may depend on qualifying registrations, completed lessons, payment verification or other disclosed conditions.
27.4. Users must not manipulate referrals or create fraudulent accounts to obtain rewards.
27.5. TutorPalz may modify or discontinue programmes prospectively with appropriate notice.
27.6. Promotional benefits shall not override mandatory consumer rights.
28. External Links and Third-Party Services
28.1. TutorPalz may provide links to approved third-party websites, video platforms, virtual classroom providers and payment services.
28.2. Third-party services may be subject to their own terms and privacy policies.
28.3. TutorPalz does not control every aspect of external websites or third-party systems.
28.4. Users should review applicable third-party terms where relevant.
28.5. Where TutorPalz undertakes to deliver a paid service using a third-party provider, the use of that provider does not automatically remove TutorPalz’s applicable service delivery obligations.
29. Technical Availability and Security
29.1. TutorPalz aims to maintain reliable website and service availability.
29.2. Temporary interruptions may occur due to maintenance, internet failures, third-party service issues or other circumstances.
29.3. Users must maintain suitable devices and internet connectivity.
29.4. TutorPalz may implement reasonable technical and organisational security measures.
29.5. Users must not attempt to interfere with platform systems or exploit security vulnerabilities.
29.6. Where a verified platform failure prevents delivery of a paid service, the affected customer shall receive an appropriate remedy under the applicable policy.
30. Educational Outcomes and Disclaimer
30.1. TutorPalz aims to support meaningful learning through qualified educators and appropriate educational resources.
30.2. Academic outcomes depend on multiple factors, including student participation, attendance, practice, learning needs and examination performance.
30.3. TutorPalz does not guarantee specific examination grades, admissions, scholarships or employment outcomes.
30.4. Educational resources are provided for learning and reference purposes and should be used alongside relevant official syllabus and examination guidance.
30.5. Nothing in these Terms removes a user’s rights where a purchased service is not delivered with the care or quality required by applicable law.
31. Complaints and Dispute Resolution
31.1. Users may submit complaints concerning tuition, payments, refunds, teaching quality, educational resources, account access or other platform matters.
31.2. Complaints should be submitted through TutorPalz’s official support channel.
31.3. TutorPalz may request relevant information to investigate a complaint.
31.4. TutorPalz shall review complaints fairly and may provide an explanation, correction, replacement service, credit, refund or other appropriate remedy.
31.5. Safeguarding concerns shall be handled under the Safeguarding & Child Protection Policy.
31.6. Users retain any applicable external complaint, payment dispute or legal remedies.
32. Suspension and Termination
32.1. Users may request account closure through TutorPalz’s approved procedure.
32.2. Account closure does not automatically cancel existing contractual obligations or remove legitimate outstanding payment and refund rights.
32.3. TutorPalz may suspend or terminate accounts for serious policy violations, fraud, security threats or safeguarding concerns.
32.4. Where appropriate, users shall receive notice and an opportunity to respond.
32.5. Immediate restrictions may be imposed where necessary to protect users or comply with legal obligations.
32.6. Legitimate outstanding earnings, refunds and other contractual entitlements shall be handled according to the applicable agreements and law.
33. Limitation of Liability
33.1. TutorPalz shall exercise reasonable care in operating the platform and administering the services it undertakes to provide.
33.2. Tutors remain responsible for the professional delivery of their educational services.
33.3. To the extent permitted by law, TutorPalz shall not be responsible for indirect or consequential losses arising from circumstances outside its reasonable control.
33.4. TutorPalz does not guarantee uninterrupted website availability or particular academic outcomes.
33.5. Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded.
33.6. Mandatory consumer protection rights shall prevail where applicable.
34. Changes to Terms and Services
34.1. TutorPalz may amend these Terms to reflect operational, technological, regulatory or service developments.
34.2. Material changes affecting pricing, refunds, cancellation charges, privacy or other significant user rights shall be communicated appropriately.
34.3. Changes shall not retrospectively remove accrued contractual or statutory rights.
34.4. Where required, users shall be asked to accept revised Terms before continuing affected services.
34.5. The current version shall be available on TutorPalz.com.
35. Relationship with Other TutorPalz Policies
35.1. These General Terms establish the platform-wide conditions of use.
35.2. Additional terms apply to specific services and user categories.
35.3. Where a specific service agreement contains a provision that directly governs that service, the more specific provision shall apply to the extent of any inconsistency, subject to applicable law.
35.4. No policy shall be interpreted to remove mandatory legal protections.
35.5. Users are encouraged to review the policies relevant to their activities before registering or purchasing services.
36. Governing Law and Jurisdiction
36.1. These Terms shall be governed by the laws of Singapore.
36.2. The parties should first attempt to resolve disputes through good-faith communication.
36.3. Where disputes cannot be resolved informally, the parties may pursue available legal remedies before the competent courts of Singapore.
36.4. Nothing in these Terms excludes mandatory consumer protection rights or other legal protections that apply in a user’s country of residence.
37. Contact Information
For general enquiries, account support, tuition services, payments, refunds, educational resources or policy matters:
TutorPalz Support
Website: www.tutorpalz.com
Email: admin@tutorpalz.com
Safeguarding concerns should be identified as confidential and reported through the designated safeguarding procedure.
38. Electronic Acceptance
38.1. Users may be required to expressly accept these Terms when registering, purchasing services or accessing relevant platform functions.
38.2. For minors, the parent or legal guardian must provide the required authorisation and contractual acceptance.
38.3. TutorPalz may maintain electronic records of the accepted policy version, account, date and time of acceptance and relevant transactions.
38.4. Users should be able to access these Terms before accepting them.
38.5. Material amendments may require renewed acceptance where applicable.
User Declaration
By accepting these Terms, I confirm that:
- I have read and understood the TutorPalz General Terms & Conditions.
- I agree to use the platform lawfully and responsibly.
- I understand that specific services may be governed by additional policies.
- I agree to comply with applicable booking and payment requirements.
- I understand the 48-hour cancellation and rescheduling rule for paid tuition.
- I understand the applicable refund and package extension arrangements.
- I agree to respect intellectual property, privacy and safeguarding requirements.
- I understand that TutorPalz does not guarantee specific academic outcomes.
- Where I act on behalf of a minor, I confirm that I have the necessary authority.
Acceptance
☐ I have read and agree to the TutorPalz General Terms & Conditions.
TutorPalz – Learn. Share. Grow.
Operated by Agricana Pte. Ltd.
Singapore
© 2026 TutorPalz. All rights reserved.
End of Terms