Privacy Policy

Policy Version: 1.2 – November 2026
Effective Date: 10th November 2026
Operated by: Agricana Pte. Ltd., Singapore
Website: www.tutorpalz.com
Privacy Contact: admin@tutorpalz.com

1. Introduction

1.1. TutorPalz (“TutorPalz”, “we”, “us” or “our”) is a global online tuition and educational resource-sharing platform operated by Agricana Pte. Ltd., Singapore.

1.2. We are committed to protecting the privacy, confidentiality and security of personal data entrusted to us by students, parents, guardians, tutors, educational resource contributors, educational institutions and website visitors.

1.3. This Privacy Policy explains how TutorPalz collects, uses, discloses, stores, protects, retains and deletes personal information.

1.4. This Policy applies to TutorPalz’s website, user accounts, online tuition services, virtual classrooms, educational resources, communications, payment systems and related services.

1.5. TutorPalz processes personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA) and other applicable data protection laws.

1.6. Additional safeguards apply to children and young learners.

1.7. This Policy should be read together with the TutorPalz General Terms & Conditions, Student & Parent Terms & Conditions, Tutor Terms & Conditions, Safeguarding & Child Protection Policy, Payment & Billing Policy and other applicable policies.

2. Organisation Responsible for Personal Data

2.1. TutorPalz is operated by:

Legal Entity: Agricana Pte. Ltd.
Platform: TutorPalz – Learn. Share. Grow.
Country: Singapore
Website: www.tutorpalz.com
Email: admin@tutorpalz.com

2.2. Agricana Pte. Ltd. is responsible for determining the purposes and means of processing personal data for TutorPalz’s operations, except where another organisation independently determines those purposes and means.

2.3. TutorPalz shall designate a Data Protection Officer (DPO) and make the required business contact information publicly available.

2.4. Privacy enquiries, data protection requests and complaints may be submitted to admin@tutorpalz.com.

3. Personal Information We Collect

TutorPalz collects personal information reasonably necessary to operate its educational services.

3.1. Student Information

We may collect:

Full name and relevant account details.
Age or educational level.
Country of residence.
Curriculum, examination board and subjects.
Learning goals and educational requirements.
Booking and attendance information.
Learning plans and academic progress records.
Worksheets, quizzes and assessment results.
Lesson participation information.
Parent or guardian details where applicable.

3.2. Parent and Guardian Information

We may collect:

Name and contact details.
Relationship to the student.
Account and booking information.
Payment and transaction records.
Parental authorisations.
Relevant communications concerning the student’s education and safety.

3.3. Tutor Information

We may collect:

Name and contact details.
Country of residence.
Professional qualifications and teaching certifications.
Teaching experience and employment history.
Identity verification information.
Subject and curriculum expertise.
Tutor profile information.
Teaching availability and tuition rates.
Lesson attendance and completion records.
Student feedback and ratings.
Commission, earnings and withdrawal records.
Relevant professional verification documents.

3.4. Educational Resource Contributor Information

We may collect:

Contributor name and profile.
Professional or educational background.
Educational resources submitted.
Copyright declarations and permissions.
Resource approval information.
Contributor recognition records.

3.5. Technical Information

We may collect:

IP addresses.
Browser and device information.
Operating system information.
Login and access history.
Security and error logs.
Cookie identifiers.
Website usage and interaction information.

TutorPalz shall limit personal data collection to what is reasonably necessary for legitimate and disclosed purposes.

4. How We Collect Personal Data

4.1. TutorPalz collects information when users:

Register or update an account.
Apply to become a tutor.
Book or attend tuition lessons.
Make payments or request refunds.
Upload educational resources.
Participate in learning activities.
Communicate through approved platform channels.
Contact customer support.
Submit feedback or complaints.
Participate in approved promotional or referral programmes.

4.2. Certain technical information may be collected automatically through website operations, cookies, analytics and security technologies.

4.3. TutorPalz may receive relevant information from authorised parents, guardians, tutors, educational institutions and approved service providers.

4.4. Payment providers may provide transaction references, payment status and other information necessary for billing administration.

4.5. TutorPalz shall not knowingly collect personal data through deceptive or unlawful methods.

5. Purposes for Using Personal Data

TutorPalz may process personal information to:

5.1. Register and manage user accounts.

5.2. Verify tutor qualifications, experience and professional suitability.

5.3. Match students with appropriate tutors.

5.4. Arrange and deliver online lessons.

5.5. Manage lesson bookings and attendance.

5.6. Provide personalised learning support and academic progress monitoring.

5.7. Operate virtual classrooms.

5.8. Administer automatic lesson recordings.

5.9. Process tuition payments, commissions, refunds and tutor withdrawals.

5.10. Review educational resources for academic quality and copyright compliance.

5.11. Investigate complaints and safeguarding concerns.

5.12. Maintain platform security and prevent fraud.

5.13. Improve website functionality and educational service quality.

5.14. Comply with applicable legal, regulatory, tax and accounting obligations.

5.15. Send essential service notifications.

5.16. Send optional marketing communications where permitted by law.

5.17. Establish, exercise or defend legal claims where necessary.

TutorPalz shall not use personal data for materially unrelated purposes without an appropriate legal basis.

6. Legal Basis for Processing Personal Data

6.1. TutorPalz processes personal data in accordance with applicable data protection laws.

6.2. Where the GDPR or UK GDPR applies, processing may rely on:

Performance of a contract.
Compliance with a legal obligation.
Legitimate interests, where permitted.
Consent, where required.
Protection of vital interests in appropriate circumstances.

6.3. Where Singapore’s PDPA applies, TutorPalz shall obtain consent where required or rely on an applicable statutory exception.

6.4. Consent shall not be treated as the sole legal basis for every processing activity.

6.5. Where consent is relied upon, users may withdraw it subject to applicable law and reasonable notice.

6.6. Withdrawal of consent does not invalidate processing already lawfully carried out.

7. Children’s Privacy and Parental Authorisation

7.1. TutorPalz recognises the importance of protecting children’s personal information.

7.2. Students under 18 must have appropriate parent or legal guardian authorisation for registration and participation.

7.3. Where applicable law requires parental consent, TutorPalz shall obtain it.

7.4. TutorPalz may request reasonable information to verify parental or guardian authorisation.

7.5. We shall limit the collection of children’s personal information to what is reasonably necessary for educational purposes.

7.6. We shall restrict access to children’s personal information to authorised persons.

7.7. TutorPalz shall not sell children’s personal data.

7.8. TutorPalz shall not use children’s educational records or lesson recordings for behavioural advertising.

7.9. Tutors must not request unnecessary personal information from students.

7.10. Parents and guardians may submit appropriate privacy requests relating to their children, subject to applicable law and safeguarding considerations.

8. Tutor–Student Communication and Confidentiality

8.1. All tutor–student communication relating to TutorPalz services must take place through TutorPalz-approved communication systems.

8.2. The following are prohibited for tutor–student communication unless expressly authorised by TutorPalz for a legitimate purpose:

Personal telephone calls.
WhatsApp.
Personal SMS or messaging applications.
Personal social media accounts.
Facebook Messenger.
Instagram direct messages.
Telegram or similar external messaging services.
Unauthorised private email communication.
Other unapproved off-platform communication channels.

8.3. Tutors must not request or exchange students’ private telephone numbers, personal social media accounts or other unnecessary contact information.

8.4. Students and parents must not be encouraged to make private tuition arrangements outside TutorPalz.

8.5. Where a legitimate safeguarding, accessibility or operational exception is necessary, it must be expressly authorised and appropriately documented.

8.6. TutorPalz may investigate reported violations and take appropriate action under its safeguarding and platform policies.

9. Online Classrooms and Lessonspace

9.1. TutorPalz uses Lessonspace as an approved virtual classroom provider.

9.2. Lessonspace may process information necessary for online lesson delivery, including:

Participant names or identifiers.
Audio and video.
Classroom participation.
Whiteboard activity.
Lesson-related communications.
Technical connection information.
Lesson recordings.

9.3. Classroom access shall be restricted to authorised participants and personnel.

9.4. Classroom links must not be shared with unauthorised individuals.

9.5. Lessonspace processes relevant information according to its applicable contractual and privacy arrangements.

9.6. Users should avoid displaying unnecessary personal information during lessons.

9.7. Unauthorised independent recording, copying or sharing of classroom content is prohibited.

10. Automatic Lesson Recording

10.1. TutorPalz uses automatic lesson recording through Lessonspace.

10.2. Recording is intended to support:

Student revision and learning continuity.
Review of lesson content.
Academic quality assurance.
Safeguarding and investigation of relevant concerns.
Resolution of legitimate lesson delivery disputes.

10.3. Users shall be informed that recording is enabled before participating in a recorded lesson.

10.4. Where required, appropriate consent or another valid legal basis shall be established before recording.

10.5. For minors, applicable parental or guardian authorisation requirements shall be followed.

10.6. Recordings shall not be publicly accessible by default.

10.7. Unauthorised independent recording, copying, downloading, distribution or publication of lessons is prohibited.

11. Lesson Recording Access, Retention and Permanent Deletion

11.1. TutorPalz’s standard lesson recording retention period is 366 calendar days from the date of the recorded lesson.

11.2. Eligible lesson recordings are ordinarily made available approximately 24 hours after lesson completion, subject to successful processing.

11.3. Authorised students may access eligible lesson recordings for up to 90 calendar days from the lesson date, where recording access is included in the purchased tuition service.

11.4. After the 90-day student access period, recordings shall no longer be accessible to students through their accounts.

11.5. Recordings may remain securely stored in restricted-access systems until the end of the 366-day retention period for legitimate academic quality assurance, safeguarding, complaint investigation and service administration purposes.

11.6. During the restricted-access retention period, recordings shall be accessible only to authorised personnel with a legitimate need.

11.7. At the end of 366 calendar days from the lesson date, recordings shall be permanently deleted from TutorPalz-controlled recording storage and associated storage systems, subject to any narrowly applicable legal preservation requirement.

11.8. TutorPalz shall configure or arrange deletion from Lessonspace-managed storage and applicable copies and backups according to verified provider capabilities and contractual arrangements.

11.9. Recordings shall not be retained under the general five-year document retention policy.

11.10. Where a recording is subject to a lawful preservation obligation, such as a binding legal hold or qualifying safeguarding investigation, TutorPalz may retain the necessary recording for the legally justified period.

11.11. Any exceptional retention shall be documented, access-restricted and reviewed periodically.

11.12. Once the lawful preservation requirement ends, the recording shall be securely deleted when no further lawful retention purpose remains.

11.13. TutorPalz shall not sell lesson recordings or publish them without appropriate authorisation.

11.14. Students, parents and tutors must not independently preserve or redistribute recordings contrary to applicable terms.

12. Student Educational Records

12.1. TutorPalz may maintain educational records to support personalised learning and service administration.

12.2. These may include:

Personalised learning plans.
Syllabus progress information.
Worksheets and quiz results.
Academic assessments.
Tutor feedback.
Attendance and completion information.
Examination readiness information.

12.3. Educational records shall be accessible only to authorised users with a legitimate educational or operational need.

12.4. Assigned tutors may access relevant student information necessary to deliver tuition.

12.5. Parents and guardians may access appropriate information concerning their children, subject to applicable law.

12.6. Student records shall not be used for unrelated commercial purposes without an appropriate legal basis.

13. Payment Processing and Financial Privacy

13.1. TutorPalz uses the following e-commerce and payment technologies:

WooCommerce – online booking, checkout, order and transaction administration.
PayPal – supported payment processing.
Airwallex – supported payment and financial transaction services.
Stripe – supported payment processing.

13.2. These providers may collect and process relevant personal and financial information, including:

Customer name.
Billing details.
Payment method information.
Transaction amounts.
Payment references.
Payment status.
Fraud prevention and verification information.

13.3. The information processed by each provider depends on the services used and the applicable payment method.

13.4. TutorPalz may receive transaction identifiers, payment confirmations, refund information and other necessary billing records.

13.5. Payment card credentials may be processed directly by the relevant payment provider.

13.6. TutorPalz shall not intentionally store complete payment card security codes.

13.7. Each payment provider may have its own privacy policy and may act independently for certain processing activities.

13.8. Financial information shall be protected through appropriate technical, contractual and organisational measures.

14. Sharing Personal Data with Service Providers

14.1. TutorPalz may share personal information with authorised service providers where reasonably necessary to operate the platform.

14.2. These may include:

Lessonspace.
WooCommerce and relevant website technology providers.
PayPal.
Airwallex.
Stripe.
Website hosting and technical support providers.
Approved customer support providers.
Professional advisers.
Regulatory and legal authorities where required or permitted by law.

14.3. Personal information shall be limited to what is reasonably necessary for the relevant purpose.

14.4. TutorPalz shall not sell personal data to data brokers.

14.5. Appropriate safeguards shall be used when service providers process information on TutorPalz’s behalf.

15. International Data Transfers

15.1. TutorPalz serves students and educators internationally.

15.2. Personal information may be transferred to or processed in countries where approved service providers operate.

15.3. Where Singapore’s PDPA applies, TutorPalz shall implement appropriate safeguards to ensure overseas recipients provide a standard of protection comparable to the requirements of the PDPA.

15.4. Where GDPR, UK GDPR or other international data protection laws apply, TutorPalz shall use appropriate legal transfer mechanisms.

15.5. Cross-border transfers shall be limited to legitimate and disclosed purposes.

15.6. Users may contact TutorPalz for information about applicable transfer arrangements, subject to legal and confidentiality restrictions.

16. Data Retention – Five-Year General Policy

16.1. TutorPalz adopts a general records retention target of five years, subject to the purpose of processing, applicable legal requirements and the exceptions described below.

16.2. The general retention framework may cover:

Student account and registration records.
Parent and guardian records.
Tutor registration and verification records.
Educational progress and assessment records.
Lesson booking and attendance records.
Tutor commission and earnings records.
Resource contributor records.
Relevant platform communications.
Complaint and support records.
Payment and transaction records.

16.3. For ordinary account and service records, the five-year period shall generally be assessed from account closure or the final relevant service activity, where continued retention is reasonably necessary.

16.4. The following exceptions apply:

A. Lesson Recordings

Lesson recordings are retained for a maximum standard period of 366 calendar days from the lesson date, subject to legally required preservation. They are not subject to the five-year general records retention period.

B. Financial and Tax Records

Financial and tax records shall be retained for at least five years from the relevant Singapore Year of Assessment, or longer where required by applicable law.

C. Safeguarding Records

Safeguarding records may be retained according to documented safeguarding and legal requirements.

D. Records No Longer Necessary

Personal data shall be deleted or anonymised earlier where continued retention is not reasonably necessary.

E. Legal Disputes and Investigations

Relevant records may be preserved where required or justified by law.

16.5. TutorPalz shall not retain personal information indefinitely without a legitimate purpose.

16.6. At the end of the applicable retention period, personal information shall be securely deleted, anonymised or otherwise handled in accordance with applicable law.

17. Data Security

17.1. TutorPalz shall implement reasonable measures to protect personal data against unauthorised access, loss, disclosure, misuse and alteration.

17.2. Measures may include:

Secure account authentication.
Role-based access permissions.
Restricted access to student records.
Secure payment integrations.
Appropriate data transmission security.
Technical monitoring and security updates.
Staff and tutor confidentiality requirements.
Controlled access to recordings.
Secure backup and deletion procedures.
Periodic review of service-provider arrangements.

17.3. Access to personal data shall be limited according to operational responsibilities.

17.4. No internet-based system can guarantee absolute security.

17.5. Users should protect their login credentials and report suspected unauthorised access promptly.

18. Cookies and Website Analytics

18.1. TutorPalz may use cookies and similar technologies for:

Account login and authentication.
Website security.
Shopping cart and checkout functionality.
User preferences.
Performance monitoring.
Analytics where enabled.
Other disclosed purposes.

18.2. Strictly necessary cookies may be used as permitted by law.

18.3. Non-essential cookies shall be subject to applicable notice and consent requirements.

18.4. Further details may be provided through a separate Cookie Policy.

19. Marketing Communications

19.1. TutorPalz may send essential communications concerning:

Account registration.
Lesson bookings.
Payment confirmations.
Refunds.
Account security.
Service changes.
Relevant policy updates.

19.2. Optional promotional communications shall comply with applicable marketing laws.

19.3. Users may unsubscribe from optional marketing communications through the available mechanism or by contacting TutorPalz.

19.4. Unsubscribing from marketing does not prevent essential transactional or security communications.

20. Privacy Rights

20.1. Depending on applicable law, users may have rights to:

Request access to personal information.
Request correction of inaccurate information.
Withdraw consent where applicable.
Request deletion of eligible information.
Object to or restrict certain processing.
Request data portability where applicable.
Submit privacy complaints.

20.2. Requests may be submitted to admin@tutorpalz.com.

20.3. TutorPalz may request reasonable identity verification before processing a request.

20.4. Requests shall be handled according to applicable legal requirements.

20.5. Certain records may need to be retained for legitimate legal, financial, safeguarding or contractual reasons.

21. Account Closure and Data Deletion

21.1. Users may request closure of their TutorPalz accounts.

21.2. Account closure does not automatically result in immediate deletion of every associated record.

21.3. Information necessary for outstanding payments, refunds, accounting, safeguarding, legal obligations or dispute resolution may be retained for an appropriate period.

21.4. Other personal information shall be deleted or anonymised when retention is no longer reasonably necessary.

21.5. Lesson recordings remain subject to the separate 366-day retention and deletion rule.

22. Data Breaches and Security Incidents

22.1. TutorPalz shall investigate suspected personal data breaches and take appropriate corrective action.

22.2. Where required by applicable law, TutorPalz shall notify the relevant regulatory authority and affected individuals.

22.3. Reports of suspected privacy or security incidents may be submitted to admin@tutorpalz.com.

22.4. TutorPalz shall maintain appropriate incident records and procedures.

23. Artificial Intelligence and Automated Services

23.1. TutorPalz may introduce artificial intelligence-powered educational support features in the future.

23.2. Before activating such features, TutorPalz shall establish appropriate privacy, security and safeguarding arrangements.

23.3. Student educational records, private communications and lesson recordings shall not be used to train external AI models without an appropriate legal basis and required safeguards.

23.4. Any AI-powered feature involving personal data shall be accompanied by appropriate information about its processing activities.

24. Changes to This Privacy Policy

24.1. TutorPalz may revise this Privacy Policy to reflect changes in services, technology, data practices or legal requirements.

24.2. Material changes shall be communicated appropriately.

24.3. Where new processing activities require consent, the necessary consent shall be obtained before processing begins.

24.4. The current version shall be published on www.tutorpalz.com.

25. Privacy Complaints

25.1. Users may submit privacy complaints or concerns to TutorPalz.

25.2. TutorPalz shall review complaints fairly and respond according to applicable law.

25.3. Individuals retain any applicable right to approach Singapore’s Personal Data Protection Commission or another competent data protection authority.

26. Contact Information

TutorPalz Privacy & Data Protection

Operated by: Agricana Pte. Ltd.
Country: Singapore
Website: www.tutorpalz.com
Email: admin@tutorpalz.com

Designated Data Protection Officer: Business contact details to be confirmed and published before this Policy takes effect.

TutorPalz – Learn. Share. Grow.

Operated by Agricana Pte. Ltd.
Singapore

End of Privacy Policy