Tutor Terms & Conditions
Policy Version: 1.1 – November 2026
Effective Date: 15th November 2026
Governing Law: Singapore, subject to applicable mandatory laws
1. Introduction and Acceptance
1.1. Welcome to TutorPalz, a global online learning platform connecting qualified educators with students, parents and educational communities.
1.2. TutorPalz is operated by Agricana Pte. Ltd., a company incorporated in Singapore (“TutorPalz”, “we”, “us” or “our”).
1.3. These Tutor Terms & Conditions (“Terms”) govern tutor registration, verification, teaching services, tuition bookings, commissions, cancellations, payments, withdrawals, professional conduct, safeguarding and related activities.
1.4. By registering as a tutor, accepting these Terms or providing teaching services through TutorPalz, the tutor agrees to comply with the applicable provisions.
1.5. Tutors must also comply with the Refunds, Cancellations & Rescheduling Policy, Safeguarding & Child Protection Policy, Privacy Policy, Acceptable Use & Copyright Policy and other applicable published policies.
1.6. TutorPalz may introduce additional services and commercial programmes under separate terms.
1.7. Nothing in these Terms excludes obligations or rights that cannot lawfully be excluded.
2. Nature of the TutorPalz Platform
2.1. TutorPalz operates an online education platform facilitating access to qualified tutors and educational services.
2.2. Tutors provide educational instruction through approved TutorPalz systems.
2.3. Unless a separate written agreement expressly provides otherwise, tutors operate as independent service providers and not as employees of TutorPalz.
2.4. Tutors are responsible for their own professional qualifications, teaching preparation, tax obligations and compliance with applicable laws.
2.5. TutorPalz may establish academic quality standards, booking rules, safeguarding requirements and platform procedures.
2.6. TutorPalz does not guarantee any minimum number of students, lessons, bookings or earnings.
2.7. TutorPalz may independently provide or arrange additional educational support services.
3. Tutor Eligibility and Minimum Quality Standards
3.1. TutorPalz follows a quality-focused tutor recruitment and approval model.
3.2. Tutors are ordinarily expected to possess:
- A recognised teaching qualification, teaching licence, professional certification or other suitable qualification.
- At least three years of relevant teaching experience.
- Demonstrable expertise in the subjects and curricula they intend to teach.
- Appropriate communication and online teaching skills.
- Professional references or other verification evidence where requested.
- A satisfactory safeguarding and suitability assessment where applicable.
3.3. TutorPalz may consider suitably qualified university lecturers, experienced educational professionals or subject specialists who do not follow a conventional school-teaching qualification pathway.
3.4. Any exception to the ordinary qualification or experience requirements must be approved by TutorPalz.
3.5. Registration does not automatically guarantee approval to teach.
3.6. TutorPalz may reject, suspend or revoke tutor approval where minimum standards are not met.
4. Identity, Qualification and Experience Verification
4.1. Tutors must provide accurate and complete information during registration.
4.2. TutorPalz may request:
- Government-issued identity verification.
- Academic qualifications.
- Teaching certificates or professional licences.
- Employment and teaching experience records.
- Professional references.
- Curriculum-specific training evidence.
- Safeguarding declarations or suitability checks where appropriate.
- Other information reasonably necessary to assess eligibility.
4.3. Tutors must not submit false, altered or misleading documents.
4.4. Tutors must promptly notify TutorPalz of material changes affecting their professional eligibility.
4.5. TutorPalz may conduct further verification where concerns arise.
4.6. Tutor verification does not represent a guarantee of government accreditation or professional licensing beyond the qualifications actually verified.
4.7. TutorPalz may suspend an application or teaching privileges pending verification.
5. Tutor Profile Requirements
5.1. Tutors must maintain an accurate and professional TutorPalz profile.
5.2. Profiles should include relevant qualifications, teaching experience, subjects, curricula, teaching approach and other approved information.
5.3. Tutors must not exaggerate their experience, qualifications, achievements or examination results.
5.4. TutorPalz may edit, request corrections to or reject profile content that is inaccurate, inappropriate or inconsistent with platform standards.
5.5. Tutors must not publish private contact details or promote unauthorised off-platform tuition arrangements through their profiles.
5.6. Tutors must maintain accurate availability and tuition pricing information.
5.7. TutorPalz may display tutor recognition badges, ratings, teaching experience and other approved information.
6. Tutor Categories and Recognition
6.1. TutorPalz may recognise tutors under the following categories:
- Verified Tutor.
- Preferred Tutor.
- Distinguished Tutor.
6.2. A Verified Tutor is a tutor who has satisfied the applicable initial approval and verification requirements.
6.3. Preferred Tutor recognition may be awarded based on teaching activity, professional conduct, student feedback, resource contributions and other published criteria.
6.4. Distinguished Tutor recognition may be awarded to tutors demonstrating consistently high teaching quality, strong student feedback and professional reliability.
6.5. Recognition criteria may include minimum completed lessons, student ratings, cancellation records and approved educational contributions.
6.6. Requirements relating to paid resource contributions shall not be enforced before the relevant paid resource services become operational, unless an alternative published criterion is introduced.
6.7. TutorPalz may review, suspend or withdraw recognition where the relevant standards are no longer met.
6.8. Recognition badges do not guarantee bookings, earnings or student outcomes.
7. Tutor Pricing and Tuition Commission
7.1. Tutors may propose their tuition rates, subject to TutorPalz’s approval and applicable minimum quality or pricing standards.
7.2. All tuition prices must be displayed accurately before booking.
7.3. TutorPalz deducts the applicable platform commission from eligible tuition fees.
7.4. The standard tuition commission structure is:
| Tutor Category | TutorPalz Commission |
|---|---|
| Verified Tutor – Hourly tuition rate below USD 20 | 25% |
| Verified Tutor – Hourly tuition rate USD 20 or above | 20% |
| Preferred Tutor | 15% |
| Distinguished Tutor | 13% |
7.5. The applicable commission tier is determined by the tutor’s approved category and published hourly tuition rate.
7.6. The USD 20 threshold applies to the hourly tuition rate, not the total value of a multi-lesson package.
7.7. A tutor’s net tuition earnings are calculated after the applicable TutorPalz commission and any separately disclosed, lawful adjustments.
7.8. TutorPalz may establish additional pricing standards to support its premium tuition positioning.
7.9. Tutors must not manipulate pricing or bookings to avoid platform commission.
7.10. Commission changes shall be communicated appropriately and shall not retrospectively alter completed transactions contrary to the applicable agreement.
8. Founding Tutor Commission
8.1. Tutors expressly approved under the TutorPalz Founding Tutor Programme may qualify for a promotional commission rate.
8.2. Eligible Founding Tutors shall pay 10% TutorPalz tuition commission during their first three months under the programme.
8.3. The promotional period begins on the date specified in the tutor’s Founding Tutor confirmation.
8.4. After the promotional period, the tutor shall move to the applicable standard commission category.
8.5. Founding Tutor benefits apply only to tutors approved for the programme.
8.6. Promotional benefits may not be transferred to another tutor account.
8.7. The Founding Tutor commission does not automatically apply to resource sales, courses, workshops or other separately governed services.
8.8. TutorPalz shall not retrospectively withdraw an earned promotional rate from completed eligible transactions.
9. Free Trial Lessons
9.1. TutorPalz offers eligible students free trial lessons lasting 20 minutes.
9.2. Students may attend a maximum of five free trial lessons per calendar month, subject to eligibility and availability.
9.3. Tutors participating in the trial programme agree to provide an appropriate introductory learning experience.
9.4. Trial lessons should help assess the student’s learning needs, demonstrate the tutor’s teaching approach and determine whether continuing tuition is suitable.
9.5. Tutors must not demand direct payment from students for an eligible free trial.
9.6. A tutor may qualify for a trial conversion reward where the student confirms the tutor and purchases the initial four-lesson package.
9.7. The reward is equal to 50% of the tutor’s pro-rated 20-minute trial lesson fee, calculated using the approved hourly tuition rate.
9.8. The reward becomes eligible for release only after the required four-lesson package purchase has been confirmed and the applicable payment conditions have been satisfied.
9.9. A free trial does not guarantee a subsequent paid booking.
9.10. Trial conversion rewards are separate from ordinary tuition earnings and shall be recorded transparently.
9.11. Tutors must not pressure students or parents to purchase tuition after a trial.
10. Initial Four-Lesson Package
10.1. The standard initial paid tuition booking consists of four lessons with the selected tutor.
10.2. The four lessons should ordinarily be completed within 40 calendar days from the first scheduled lesson.
10.3. Tutors must maintain reasonable availability to fulfil confirmed packages.
10.4. Tutors must cooperate with students and parents in arranging suitable lesson times.
10.5. Rescheduling and package extensions are governed by these Terms and the Refunds, Cancellations & Rescheduling Policy.
10.6. Tutors shall not treat undelivered lessons as completed.
10.7. Where a tutor cannot fulfil a purchased package, TutorPalz may arrange an alternative tutor, approve rescheduling or provide an appropriate refund.
11. Continuing Three-Lesson Package
11.1. After completion of the initial package, students may continue tuition through additional bookings.
11.2. The standard continuing package consists of three lessons.
11.3. Continuing packages should ordinarily be completed within 20 calendar days from the first scheduled lesson.
11.4. Tutors must maintain reasonable availability during the applicable package period.
11.5. Continuing tuition is voluntary, and no tutor is guaranteed renewal.
11.6. Unused lessons, extensions and refunds shall be handled under the applicable Refunds, Cancellations & Rescheduling Policy.
12. Lesson Scheduling and Attendance
12.1. Tutors must maintain accurate availability information.
12.2. Tutors must honour confirmed lesson bookings.
12.3. Tutors should join the approved virtual classroom promptly and be prepared to teach at the scheduled start time.
12.4. Tutors must provide the agreed lesson duration and appropriate educational instruction.
12.5. Tutors must not shorten lessons without a valid reason or approved arrangement.
12.6. Tutors must notify students and TutorPalz promptly if an unexpected problem affects lesson delivery.
12.7. All bookings must be managed through approved TutorPalz systems.
12.8. Tutors must not privately reschedule lessons in a manner that bypasses TutorPalz’s booking records.
12.9. Tutors must respect the time zones displayed in booking confirmations.
13. Student Cancellations and No-Shows – 48-Hour Rule
13.1. Students and parents must provide at least 48 hours’ notice before the scheduled lesson start time to cancel or request rescheduling without a cancellation penalty.
13.2. Where a student cancels at least 48 hours before the lesson, no cancellation charge shall apply.
13.3. The lesson may be rescheduled subject to tutor availability and the applicable package period.
13.4. Where a student cancels less than 48 hours before the lesson, TutorPalz may apply a late-cancellation charge of up to 50% of the scheduled lesson fee, provided the charge was disclosed before booking and is permitted by law.
13.5. A student no-show occurs when a student fails to attend a confirmed paid lesson without an approved cancellation or rescheduling arrangement.
13.6. To qualify for a student no-show payment, the tutor must join the approved classroom on time and remain available for at least 10 minutes.
13.7. A qualifying student no-show may result in a charge equal to 50% of the scheduled lesson fee, subject to applicable booking terms and law.
13.8. Tutor earnings arising from late cancellations or student no-shows shall be calculated according to the applicable TutorPalz tutor remuneration arrangements.
13.9. TutorPalz may waive or reduce charges for verified emergencies, qualifying technical failures or other exceptional circumstances.
13.10. A late-cancellation charge and a no-show charge shall not both be imposed for the same scheduled lesson.
13.11. The 48-hour deadline is calculated using the scheduled lesson start time and the time zone displayed in the booking confirmation.
13.12. Tutors must not independently demand cancellation charges or additional payments from students.
14. Tutor Cancellations and No-Shows
14.1. Tutors must honour confirmed bookings and provide lessons at the scheduled times.
14.2. Tutors must notify TutorPalz and the student promptly if they cannot deliver a confirmed lesson.
14.3. Tutors are expected to provide at least 48 hours’ notice when requesting cancellation or rescheduling, wherever reasonably possible.
14.4. Providing 48 hours’ notice does not automatically exempt a tutor from responsibility for repeated or unjustified cancellations.
14.5. Where a tutor cancels or fails to deliver a confirmed lesson, the student shall not be charged for the undelivered service.
14.6. An unauthorised tutor cancellation or no-show may result in a penalty equal to 25% of the scheduled lesson fee, credited to the affected student’s TutorPalz account.
14.7. The student credit is separate from any refund or replacement entitlement for the undelivered lesson.
14.8. TutorPalz may waive the tutor penalty for verified emergencies, serious illness, qualifying technical failures or circumstances beyond the tutor’s reasonable control.
14.9. Repeated unjustified tutor cancellations or no-shows may affect tutor recognition, ranking, future bookings or continued platform approval.
14.10. Tutors must not falsely report completed lessons or misrepresent attendance.
15. Rescheduling and Package Extensions
15.1. All rescheduling requests must be made through TutorPalz’s approved booking or communication system.
15.2. Students requesting penalty-free rescheduling must provide at least 48 hours’ notice before the scheduled lesson start time.
15.3. Rescheduling requests received less than 48 hours before the lesson may be subject to the applicable late-cancellation charge unless an exception is approved.
15.4. Replacement lessons should ordinarily be arranged within seven calendar days of the original lesson date, unless otherwise agreed or approved.
15.5. Rescheduling must be mutually agreed upon and remains subject to the applicable package validity period.
15.6. Initial four-lesson packages should ordinarily be completed within 40 calendar days from the first scheduled lesson.
15.7. Continuing three-lesson packages should ordinarily be completed within 20 calendar days from the first scheduled lesson.
15.8. Where lessons remain unused because of student inactivity, the student may request one free 14-calendar-day extension per package.
15.9. Extension requests must be submitted before the original package expires or within seven calendar days after expiry.
15.10. The extension begins on the day following the original package expiry date.
15.11. Tutors must cooperate reasonably in arranging unused lessons during an approved extension.
15.12. If a tutor cannot provide reasonable availability during the extension, TutorPalz may arrange an alternative tutor, approve another appropriate remedy or refund the undelivered lesson value.
15.13. Additional extensions may be approved for verified emergencies, tutor unavailability or platform failures.
15.14. The 14-day extension does not waive the 48-hour cancellation notice requirement for confirmed lessons.
15.15. Approved monetary refunds shall be initiated by TutorPalz within seven business days after approval and completion of necessary verification. Business days exclude Saturdays, Sundays and Singapore public holidays.
15.16. All cancellation, refund and rescheduling arrangements remain subject to the TutorPalz Refunds, Cancellations & Rescheduling Policy and applicable mandatory consumer protection laws.
16. Teaching Quality and Professional Standards
16.1. Tutors must provide professional, accurate and curriculum-appropriate instruction.
16.2. Tutors must prepare lessons appropriately and use suitable teaching methods.
16.3. Tutors should adapt instruction to the student’s age, learning level and educational needs.
16.4. Tutors must communicate respectfully and maintain professional boundaries.
16.5. Tutors must not make misleading promises about examination grades or academic outcomes.
16.6. Tutors must maintain academic integrity and avoid completing assessed work dishonestly on behalf of students.
16.7. TutorPalz may review teaching quality through approved observations, student feedback, lesson records or other lawful quality assurance procedures.
16.8. Tutors may be required to participate in professional development or improvement processes where reasonable.
16.9. Serious or repeated failure to meet quality standards may result in restrictions, suspension or termination.
17. Personalised Learning Plans and Student Progress
17.1. Tutors should assess students’ learning needs and provide appropriate academic guidance.
17.2. Where included in the purchased programme, tutors may be required to provide:
- A personalised learning plan.
- Syllabus progress updates.
- Worksheets or quizzes.
- Learning improvement recommendations.
- Periodic performance feedback.
- Examination readiness information.
- Assessment results.
17.3. Tutors must maintain accurate and professional learning records where required.
17.4. Progress feedback must be evidence-based and should identify relevant strengths and areas for improvement.
17.5. Tutors must not fabricate assessment results, progress information or attendance records.
17.6. Tutors must cooperate with reasonable academic quality assurance requirements.
17.7. The precise scope and frequency of progress reporting shall follow the applicable programme description and TutorPalz instructions.
18. Virtual Classroom and Lesson Delivery
18.1. Tutors must conduct lessons through TutorPalz-approved virtual classroom systems.
18.2. Tutors must not direct students to unauthorised external teaching platforms for lessons booked through TutorPalz.
18.3. Tutors must use appropriate devices, internet connections and teaching equipment.
18.4. Tutors must take reasonable steps to maintain a professional and safe online teaching environment.
18.5. Classroom access links must not be shared with unauthorised persons.
18.6. Tutors must not permit unauthorised third parties to participate in lessons.
18.7. Technical difficulties must be reported promptly.
18.8. Where a tutor’s equipment or connection prevents delivery, the student shall not be charged for the undelivered service.
19. Lesson Recordings and Academic Quality Assurance
19.1. TutorPalz may provide platform-managed lesson recordings for educational review, learning continuity, safeguarding and quality assurance.
19.2. Recording arrangements must comply with applicable privacy laws and TutorPalz’s published recording procedures.
19.3. Tutors must provide appropriate notices and cooperate with any required consent or lawful recording arrangements.
19.4. Eligible recordings may ordinarily become available approximately 24 hours after lesson completion, subject to processing and availability.
19.5. Students may receive access to eligible recordings for up to 90 days where included in the purchased service.
19.6. Tutors must not independently record, download, distribute, publish or commercially exploit lesson recordings without appropriate authorisation.
19.7. TutorPalz may review authorised recordings for quality assurance, safeguarding, complaints or dispute resolution where lawful and necessary.
19.8. Recording retention and access shall follow the Privacy Policy and applicable safeguarding requirements.
20. Safeguarding and Child Protection
20.1. Tutors must comply with TutorPalz’s Safeguarding & Child Protection Policy.
20.2. Tutors must maintain appropriate professional boundaries with students, particularly minors.
20.3. Tutors must not solicit personal contact information from students for unauthorised communication.
20.4. Tutors must not arrange unauthorised private meetings or off-platform teaching with minors introduced through TutorPalz.
20.5. Tutors must not engage in inappropriate, exploitative, discriminatory, abusive or sexually suggestive conduct.
20.6. Tutors must promptly report safeguarding concerns through the designated reporting procedure.
20.7. Where a child faces immediate danger, the relevant local emergency or child protection authorities should be contacted without delay.
20.8. TutorPalz may immediately suspend teaching privileges where credible safeguarding concerns arise.
20.9. Tutors must cooperate with lawful safeguarding investigations and reasonable protective measures.
20.10. Failure to comply with safeguarding requirements may result in immediate termination and referral to appropriate authorities where warranted.
21. Professional Communication and Confidentiality
21.1. Tutors must communicate with students and parents professionally and respectfully.
21.2. Tutor-student communication must take place through approved TutorPalz channels.
21.3. Tutors must not disclose students’ personal information to unauthorised persons.
21.4. Tutors must not use student information for unrelated commercial or personal purposes.
21.5. Tutors must not pressure students or parents to provide private contact details or move tuition off-platform.
21.6. Tutors must maintain appropriate confidentiality regarding student performance, learning difficulties, family circumstances and other sensitive information.
21.7. Confidentiality obligations continue after a tutor leaves TutorPalz, subject to applicable law.
22. Payments, Earnings and Staged Payouts
22.1. Students and parents must pay tuition fees through TutorPalz’s approved payment systems.
22.2. Tutors must not collect private payments for lessons arranged through TutorPalz.
22.3. TutorPalz shall maintain records of eligible tutor earnings, platform commissions, applicable adjustments and payout transactions.
22.4. For the initial four-lesson package, tutor payouts may be released in stages following completion and verification of the second, third and fourth lessons.
22.5. The applicable payout percentages and release conditions shall be disclosed to tutors through the relevant payout schedule or written programme terms.
22.6. TutorPalz shall not apply undisclosed payout deductions.
22.7. Continuing package payouts shall follow the applicable published settlement schedule.
22.8. Tutor earnings may be adjusted for valid refunds, cancellations, chargebacks, fraud, duplicate payments or other lawful circumstances.
22.9. TutorPalz may temporarily withhold disputed amounts where reasonably necessary to investigate a genuine payment or service delivery issue.
22.10. Undisputed eligible earnings shall not be unreasonably withheld.
22.11. Tutors are responsible for providing accurate payout information and complying with applicable tax obligations.
23. Tutor Withdrawals and Transfer Charges
23.1. Tutors may request withdrawal of eligible available earnings through TutorPalz’s approved withdrawal process.
23.2. TutorPalz applies the following withdrawal charges:
| Withdrawal Amount | TutorPalz Withdrawal Charge |
|---|---|
| USD 80 or more | No TutorPalz withdrawal charge |
| Below USD 80 | 4% of the withdrawal amount |
23.3. The withdrawal charge applies to the eligible withdrawal amount, excluding any separately disclosed third-party charges.
23.4. Banks, payment providers or international transfer intermediaries may impose additional charges.
23.5. Applicable third-party charges and currency conversion arrangements shall be disclosed where known and reasonably practicable.
23.6. Tutors must provide accurate bank or payment account information.
23.7. Withdrawal requests may be subject to identity verification, payment-provider requirements, fraud prevention checks and applicable legal restrictions.
23.8. TutorPalz does not guarantee that every payout method will be available in every country.
23.9. Withdrawal processing times may vary according to the payment method, destination country and verification requirements.
24. Refunds, Chargebacks and Earnings Adjustments
24.1. Tutors acknowledge that student refunds and chargebacks may affect eligible tutor earnings.
24.2. TutorPalz may adjust unpaid earnings where a refund, chargeback or other valid correction relates to the tutor’s booking.
24.3. Adjustments must be supported by relevant transaction or service delivery records.
24.4. Tutors may request a review of disputed earnings adjustments.
24.5. TutorPalz shall not impose arbitrary or undisclosed deductions.
24.6. Tutors must cooperate reasonably in investigations involving attendance, lesson delivery, refunds or payment disputes.
24.7. Where a chargeback or refund arises from TutorPalz’s own error, responsibility shall be assessed fairly according to the relevant circumstances and contractual arrangements.
25. Educational Resources and Intellectual Property
25.1. Tutors may contribute educational resources to TutorPalz subject to the applicable contribution agreement.
25.2. Free educational resources may include lesson notes, presentations, worksheets, revision materials, educational videos and other approved content.
25.3. Tutors retain ownership of original educational materials they create, subject to any third-party rights and licences.
25.4. Free resources are governed by the separate Free Educational Resource Contribution Agreement.
25.5. Tutors must not upload copyrighted material without appropriate rights or authorisation.
25.6. Tutors must not falsely claim ownership of third-party educational content.
25.7. TutorPalz may review, reject or remove resources that fail academic quality, copyright, safeguarding or other applicable standards.
25.8. Paid educational resource sales, recorded courses and commercial workshops are not currently available for purchase through TutorPalz.
25.9. Any future paid resource or course arrangements shall be governed by separate published commercial terms.
26. Learning Champion and Educational Contributions
26.1. TutorPalz encourages educators to contribute free educational resources to support learners and wider educational communities.
26.2. Tutors who make approved free educational contributions may qualify for Learning Champion recognition.
26.3. Recognition is subject to the applicable published criteria and quality standards.
26.4. TutorPalz may highlight approved contributions and contributor profiles in accordance with the applicable resource licence and privacy requirements.
26.5. Learning Champion recognition does not automatically entitle a tutor to additional tuition commission discounts or guaranteed earnings.
26.6. TutorPalz may revise recognition criteria with appropriate notice.
27. Tutor Referrals and Promotional Programmes
27.1. TutorPalz may offer referral incentives to eligible tutors and other approved participants.
27.2. Referral rewards are subject to the applicable published programme terms.
27.3. Under the currently established tutor referral model, an eligible referrer may receive 30% of TutorPalz’s own commission from the first four qualifying paid classes of students taught by the referred tutor.
27.4. Under the currently established student referral model, an eligible referrer may receive 50% of TutorPalz’s own commission from the first four qualifying paid classes of the referred student.
27.5. Referral percentages apply to TutorPalz’s commission, not to the full tuition fee.
27.6. Rewards are subject to qualifying completed transactions, payment verification and any applicable refund or chargeback adjustments.
27.7. Fraudulent, duplicate or self-referrals may be excluded.
27.8. TutorPalz may modify or discontinue promotional programmes prospectively with appropriate notice.
28. Tutor Ratings, Reviews and Quality Monitoring
28.1. Students and parents may provide ratings or feedback concerning teaching quality and professional conduct.
28.2. TutorPalz may use relevant feedback, attendance records, cancellation history and academic quality indicators to evaluate tutor performance.
28.3. Tutors must not manipulate ratings, purchase reviews or pressure students to provide favourable feedback.
28.4. Tutors may request review of feedback that is demonstrably false, abusive or otherwise violates platform rules.
28.5. TutorPalz may use quality assurance findings to provide guidance, require improvement, adjust recognition or restrict teaching privileges.
28.6. Quality monitoring must be conducted in accordance with applicable privacy and data protection requirements.
29. Prohibited Conduct
29.1. Tutors must not engage in conduct that undermines student safety, academic integrity or platform trust.
29.2. Prohibited conduct includes:
- Providing false qualifications or professional information.
- Harassing or discriminating against students or parents.
- Soliciting unauthorised private payments.
- Circumventing TutorPalz booking or commission arrangements.
- Sharing confidential student information.
- Engaging in inappropriate communication with minors.
- Uploading infringing or unlawful educational content.
- Misrepresenting lesson attendance or completion.
- Manipulating ratings, referrals or promotional rewards.
- Engaging in fraud or other unlawful activity.
29.3. Serious violations may result in immediate suspension or termination, subject to applicable law and fair procedures where appropriate.
30. Suspension and Termination
30.1. Tutors may request closure of their accounts through the approved TutorPalz procedure.
30.2. Tutors should fulfil existing confirmed bookings or cooperate with TutorPalz in arranging appropriate alternatives before leaving the platform.
30.3. TutorPalz may suspend or terminate tutor privileges for serious misconduct, safeguarding concerns, fraud, repeated non-delivery, qualification misrepresentation or material breaches of these Terms.
30.4. Where appropriate, tutors shall receive notice and an opportunity to respond.
30.5. Immediate suspension may be imposed where necessary to protect students or comply with legal obligations.
30.6. Account termination does not remove legitimate outstanding payment, refund, confidentiality, safeguarding or intellectual property obligations.
30.7. Eligible undisputed tutor earnings shall be settled in accordance with the applicable payout terms and law.
31. Privacy and Data Protection
31.1. Tutors must comply with TutorPalz’s Privacy Policy and applicable data protection laws.
31.2. Tutors must process student information only for authorised educational purposes.
31.3. Tutors must use approved systems for storing and communicating student information.
31.4. Tutors must not export, sell, disclose or independently retain student information without appropriate authorisation.
31.5. Suspected personal data breaches must be reported promptly through TutorPalz’s designated procedure.
31.6. Tutors must cooperate with reasonable data protection and security requirements.
32. Complaints and Dispute Resolution
32.1. Tutors may raise concerns regarding bookings, commissions, payments, cancellations, ratings, verification or other platform matters.
32.2. Complaints should be submitted through TutorPalz’s approved support channel.
32.3. TutorPalz shall review complaints fairly and may request relevant evidence.
32.4. Tutors must cooperate reasonably in student complaints and service delivery investigations.
32.5. TutorPalz may correct errors, revise decisions, provide explanations or take other appropriate action.
32.6. Tutors retain any applicable legal rights and remedies.
33. Liability and Professional Responsibility
33.1. Tutors are responsible for providing educational services with reasonable care, skill and professionalism.
33.2. Tutors are responsible for the accuracy of their professional representations and teaching materials.
33.3. TutorPalz shall exercise reasonable care in operating the platform and administering the services it undertakes to provide.
33.4. To the extent permitted by law, TutorPalz shall not be responsible for indirect or consequential losses arising from circumstances outside its reasonable control.
33.5. Nothing in these Terms excludes liability that cannot lawfully be excluded.
33.6. Tutors remain responsible for compliance with applicable professional, tax and legal obligations.
34. Amendments to Terms
34.1. TutorPalz may update these Terms to reflect changes in its services, operating procedures or legal requirements.
34.2. Material changes affecting commissions, payouts, cancellation charges or other significant tutor rights shall be communicated appropriately.
34.3. Changes shall not retrospectively alter completed transactions or accrued rights contrary to applicable law.
34.4. Where required, tutors shall be asked to accept revised Terms before continuing affected services.
34.5. The current version shall be made available on TutorPalz.com.
35. Governing Law and Jurisdiction
35.1. These Terms shall be governed by the laws of Singapore.
35.2. The parties shall first attempt to resolve disputes through good-faith communication.
35.3. Where a dispute cannot be resolved informally, the parties may seek available legal remedies before the competent courts of Singapore.
35.4. Nothing in these Terms excludes mandatory legal rights or obligations that apply under relevant law.
36. Contact Information
For tutor registration, verification, booking, payment, cancellation or policy enquiries, contact:
TutorPalz Support
Website: www.tutorpalz.com
Email: admin@tutorpalz.com
Safeguarding concerns should be reported through the designated safeguarding procedure. Where a child faces immediate danger, the relevant local emergency or child protection authorities should be contacted without delay.
37. Electronic Acceptance
37.1. Tutors must expressly accept these Terms through the approved registration or account process.
37.2. TutorPalz may maintain electronic records of the accepted policy version, tutor account, date and time of acceptance and relevant transactions.
37.3. Tutors should be able to review these Terms before accepting them.
37.4. Continued use following a material amendment may require renewed acceptance where applicable.
Tutor Declaration and Acceptance
By accepting these Terms, I confirm that:
- I have provided accurate information regarding my identity, qualifications and teaching experience.
- I understand TutorPalz’s professional teaching and quality standards.
- I understand the applicable tuition commission structure and any approved Founding Tutor benefits.
- I agree to conduct all TutorPalz bookings and payments through approved systems.
- I understand the 20-minute free trial programme and the conditional trial conversion reward.
- I understand the initial four-lesson and continuing three-lesson package arrangements.
- I understand the 48-hour cancellation and rescheduling rule.
- I understand the student late-cancellation and no-show provisions.
- I understand the potential 25% penalty for unauthorised tutor cancellations or no-shows.
- I agree to cooperate with the one-time free 14-day package extension where applicable.
- I understand the staged payout and withdrawal arrangements.
- I agree to comply with safeguarding, confidentiality, copyright and data protection requirements.
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